CLARISA LENHART
Austin,TX
Summary
Dynamic Web Administrator with proven expertise in Drupal administration and web accessibility from the Department of State Health Services. Skilled in user acceptance testing and cross-functional collaboration, I successfully led projects that enhanced online content and compliance, ensuring a seamless user experience and improved website performance. Bilingual communicator driving impactful results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Web Administrator
Department of State Health Services
Austin, USA
06.2022 - Current
- Manage the Spanish translation and website migration project from Ektron to the Drupal content management system.
- Build and edit webpages in Drupal that abide by accessibility standards.
- Assist program teams with the updating and training of online content.
- Perform User Acceptance Testing that utilizes Jira.
- Audit and remediate documents and websites to make them WCAG-compliant.
- Perform Google Analytics reporting.
Implementation Consultant
Esper
Austin, USA
09.2021 - 02.2022
- Work closely with Customers, Engineering, Sales, Product, and leadership to ensure positive outcomes during and after implementation.
- Lead and assist with implementing Esper for our customers throughout the full project lifecycle.
- Develop a deep understanding of user workflows and requirements, ensuring that they are effectively and intuitively handled in the product.
- Onboard new customers and train users on Esper’s platform.
- Identify product gaps and opportunities for expansion, and partner with Engineering, Product and Design to influence direction of product.
Web Systems Administrator
The State Office of Risk Management
Austin, USA
10.2020 - 09.2021
- Analyze web content to optimize UX and maintain compliance for accessibility.
- Administer and maintain web applications using WordPress, SharePoint, and Moodle.
- Wrote, designed, and edited web page content that met WCAG accessibility standards.
- Oversaw development of e-learning training modules including technical, training, research, planning, policy, program assessment, and administrative activities related to the leaning management system (LMS).
- Provided support and collaborated in the planning, development, implementation, analysis, and documentation of online training modules.
- Served as a liaison to staff, client entities, and other identified organizations to explain and provide technical assistance with the website, SharePoint, Teams, and LMS.
Customer Integration Lead / Salesforce Analyst
IBM
Austin, USA
10.2018 - 06.2020
- Hired into a newly created role to support a modernization initiative to migrate IBM Support’s internal and external ticketing system to Salesforce and provided customer support for integration of client systems with Salesforce via IBM App Connect.
- Managed a portfolio of global accounts in Europe, Asia, and Latin America and provided support for complex integration projects, leveraging bilingual Spanish skills to lead technical initiatives for clients in Latin America markets.
- Directed B2B integrations, oversaw hardware field service set up and sandbox cleanup, and managed IBM Z migrations for a portfolio of 10 high-profile accounts generating $25K in direct revenue with each engagement.
- Defined and documented technical processes, implemented change management and project management best practices, and worked with IT developers to ensure compatibility of integrated ticketing systems.
- Collaborated with client accounts to understand their unique technology ecosystems, built custom ticket fields and request requirements, and led end-to-end testing of data logs to ensure accurate information processing.
- Planned and executed regular regression testing for relational database systems.
Web Administrator / EIR Accessibility Coordinator
Texas Department of Information Resources
Austin, USA
04.2016 - 10.2018
- Performed front-end web development and conducted agency-wide training to ensure adherence with Electronic and Information Resources (EIR) accessibility guidelines and records management policies.
- Managed web content in Salesforce for agency websites and landing pages, maintained documents in SharePoint, and implemented web analytics tools to drive continuous improvement for websites.
- Oversaw the day-to-day administration of the agency website, served as the subject matter expert in accessibility and web-based tools, and resolved help desk tickets for internal website issues.
- Worked with agencies to improve website design and content, monitored implementation of changes, and led testing and review of agency software for accessibility compliance with web content accessibility guidelines (WCAG 2.0).
Digital Content Designer/ Customer Service
TurnUp Group
Austin, USA
04.2013 - 06.2015
- Joined a startup company providing online merchandise, ticketing, fan clubs, and web services for clients in the music, apparel, health and lifestyle, and non-profit industries.
- Managed digital content for a portfolio of high-profile accounts, including Beyoncé, Lindsey Sterling, and Hooey, and designed web layouts for merchandise and ticket sales.
- Created marketing collateral, promoted events, designed client merchandise, and developed social media images and campaigns for SXSW and other event promotions.
Marketing and Customer Service
Independent Contractor
Austin, USA
04.2011 - 04.2013
- Consulted with multiple clients to plan and execute events, festivals and clinics, coordinated outreach initiatives, and acted as brand ambassador for marketing engagements.
- Selected client projects include: Served as Project Manager for the Texas Council on Family Violence, organizing the Capitol Day Rally and press events to raise awareness of the Purple Postcard Campaign to engage legislators in efforts to fund domestic violence resources.
- Provided customer support for Volt Technologies at Apple, advising the global software development community with customer feedback and common issues to enable continuous improvement.
- Worked with EnviroMedia marketing and advertising firm to provide health and safety information to non-English speakers through local festivals and events, clinics, and university outreach.
- Contracted by the State of Texas as a marketing ambassador leveraging bilingual English/Spanish skills to run Spanish language promotions, provide community education, and distribute resource kits for natural disaster management.
Education
Bachelor of Arts (B.A.) - Communications, English
Texas A&M University
College Station, TXSkills
- Drupal administration/configuration
- Web accessibility
- User acceptance testing
- Content management
- Google Analytics
- Web application administration
- Cross-functional collaboration
- Technical documentation
- Customer onboarding
- Project management
- Bilingual communication
- Website maintenance
Certification
Front End Development, Adobe Creative Cloud, Salesforce, Drupal, Scrum Master (CSM), ITIL, Web Accessibility
Languages
3
Timeline
Web Administrator
Department of State Health Services
06.2022 - Current
Implementation Consultant
Esper
09.2021 - 02.2022
Web Systems Administrator
The State Office of Risk Management
10.2020 - 09.2021
Customer Integration Lead / Salesforce Analyst
IBM
10.2018 - 06.2020
Web Administrator / EIR Accessibility Coordinator
Texas Department of Information Resources
04.2016 - 10.2018
Digital Content Designer/ Customer Service
TurnUp Group
04.2013 - 06.2015
Marketing and Customer Service
Independent Contractor
04.2011 - 04.2013
Bachelor of Arts (B.A.) - Communications, English
Texas A&M University
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