Clarisa Machado
Richmond
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2019 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on operational standards and best practices.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
High School Diploma -
Kempner High School
Sugar Land, TXSkills
- Employee training
- Cash handling
- Team leadership
- Problem-solving
- Positive attitude
- Barista training
- Task delegation
- Opening and closing procedures
- Teamwork and collaboration
- Inventory control
- Training and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
Starbucks
04.2019 - Current
High School Diploma -
Kempner High School