Clarisa Martinez

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

-Answer all phone calls

-Provide excellent customer service to customers and employees

-Translate for Spanish speaking employees

-Prepare contracts for new jobs

-Maintained and updated office records, both digital and physical.

-Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.