Clarisa Montoy
La Puente,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Cashier
Circle K
Jurupa, CA
03.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Package Handler
Fed Ex Ground
Bloomington, CA
02.2021 - 02.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Picked products using RF scanner to fill orders.
- Examined and inspected containers, materials and products to meet packing specifications.
Cashier Team Lead
Rocket
Ontario, CA
10.2019 - 01.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Cashier
King Torta
West Covina, CA
06.2017 - 10.2018
- Greeted customers and answered any questions they had about the store's products and services
- Ensured compliance with all food safety regulations to uphold a clean and sanitary environment.
- Consistently ensured precise totals by responsibly handling the cash box after completing each shift
- Worked collectively with team members to ensure successful restaurant outcomes
Education
High School Diploma -
Jurupa Adult Education
Riverside, CA06-2016
Skills
- ID Verification
- Cash Register Operation
- Customer Service
- Cash Handling
- Payment Collection
- Customer Assistance
- Cleaning and sanitizing
- Payment Processing
- Liquor regulations and compliance
- Records Maintenance
- Credit and cash transactions
- Customer service excellence
- Staff Mentoring
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cashier
Circle K
03.2023 - 05.2024
Package Handler
Fed Ex Ground
02.2021 - 02.2022
Cashier Team Lead
Rocket
10.2019 - 01.2021
Cashier
King Torta
06.2017 - 10.2018
High School Diploma -
Jurupa Adult Education
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