Clarisa Robinson
Jackson,TN
Summary
Dynamic leader with a proven track record at Kimco Services, adept in operations management and relationship building. Excelled in driving performance improvements and cost control, achieving significant financial savings. Skilled in staff training and development, ensuring high-quality standards across over 150 locations. Demonstrated excellence in customer relations, enhancing satisfaction and loyalty. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
Work History
Area Manager
Kimco Services
12.1999 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised over 150 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Concession Manager
City Of Jackson TN
03.2018 - Current
- Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
- Increased concession sales by implementing effective promotional strategies and product placement.
- Organized successful special events at the concession stand to increase brand awareness and drive additional sales opportunities.
- Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for customers and employees.
- Led staff training initiatives to improve knowledge of best practices in food handling, sanitation, and customer engagement.
- Provided exceptional customer service by promptly addressing concerns and resolving issues to maintain satisfaction levels.
- Implemented efficient scheduling practices for staff members, minimizing labor costs while maintaining excellent customer service levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Project Management
Bethel College
McKenzie, TN05.2006
Skills
- Staff Management
- Operations Management
- Controlling costs
- Customer Relationship Management
- Employee Scheduling
- Facility Inspections
- Territory Management
- Customer Service
- Operations Improvements
Timeline
Concession Manager
City Of Jackson TN
03.2018 - Current
Area Manager
Kimco Services
12.1999 - Current
Bachelor of Science - Project Management
Bethel College
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