Clarisa Rodriguez

Optimized operational efficiency, coordinating cross-functional contractors/vendors, customers, drivers, administrators, managers and stations in different cities to achieve the Purple Promise.

• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Managed runs to reduce unnecessary costs.
• Coordinate times between drivers and customers pickups and make sure they are in the station on time.
• Perform Inspections on tractors.
• Update tractors and drivers information to stay active.
• File tractors paperwork.
• Monitor loads and communicate to managers to avoid unnecessary loads/runs.
• Manage sure to group loads to the correct destination when necessary.
• Prioritized 2 day shipping loads, and dispatch them on time.
• Make the necessary arrangements when missing drivers.
• Been on a call at the end of the sort shift to report our overnight loads.
• Report accidents.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Collaborated with area managers to evaluate needs and optimize operational plans.

Dispatch

Ensure that trailers are in and out timely.

Keep managers, different stations, drivers, and contractors updated with any needed information and always keeping the Purple Promise.

Kept drivers and tractors paperwork filed and updated.

And almost everything that I do as a coordinator.