Proactive and hardworking individual focused on continuous operational improvement. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Vallarta Supermarket
02.2023 - Current
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Increased team productivity by providing ongoing training and support to customer service representatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier
Vallarta Supermarket
11.2022 - 02.2023
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assembler
Lance Camper Manufacturing
03.2019 - 06.2022
Increased production efficiency by assembling components quickly and accurately.
Maintained high-quality standards with thorough inspections of assembled parts.
Reduced assembly errors by following detailed instructions and blueprints for each project.
Collaborated effectively with team members to meet production targets consistently.
Enhanced workplace safety by maintaining a clean and organized work area at all times.
Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
Followed safety protocols to maintain safe working environment.
Trained new assembly personnel on proper use of equipment.
Food Service Worker
Jack In The Box
08.2016 - 05.2017
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Streamlined food preparation processes for increased efficiency and reduced waste.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Eastside High School
Lancaster, CA
06.2016
Skills
Policy Enforcement
Customer Service
Problem-Solving
Training and mentoring
Cash Register Operation
Cash Handling
On time
Flexible schedule
Positive Attitude
Complex Problem-Solving
Multitasking
Quick Learner
Strong Work Ethic
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Vallarta Supermarket
02.2023 - Current
Cashier
Vallarta Supermarket
11.2022 - 02.2023
Assembler
Lance Camper Manufacturing
03.2019 - 06.2022
Food Service Worker
Jack In The Box
08.2016 - 05.2017
High School Diploma -
Eastside High School
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