Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clarisa Tovar

San Antonio,TX

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

8
8
years of professional experience

Work History

Lead Teller

Wells Fargo
10.2015 - 09.2023
  • Accurately processing transactions.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Recognized and prevented fraudulent activities and suspicious transactions. Identifying fraudulent items like cash/checks.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Introduced customers to other bank team members to help meet financial needs.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Cash on drawer holding $50k and ATM holding $60k-$90k

Personal Banker

Wells Fargo
05.2018 - 12.2021
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Edison High School
San Antonio, TX
06.2012

Skills

  • Language Fluency- English and Spanish (read/write)
  • Customer Service
  • Maintain confidential knowledge updates with policy and procedures
  • Helping in training and development in new hirers
  • Maintain confidential documents and great organizational skills
  • Maintaining team engaged in morning meetings
  • Staff Supervision
  • Problem-Solving

Languages

Spanish
Professional Working

Timeline

Personal Banker

Wells Fargo
05.2018 - 12.2021

Lead Teller

Wells Fargo
10.2015 - 09.2023

High School Diploma -

Edison High School
Clarisa Tovar