Clarisa Williams
Secaucus,NJ
Summary
Driven Retail Manager with more than 6 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
10
10
years of professional experience
Work History
Retail Manager
GP Mobile LLC: T-MOBILE
85 Plaza Center, Secaucus NJ 07094
04.2018 - Current
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Coach associates on store systems, and selling tools
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handling multiple priorities and customers at a time
- Providing feedback and solutions to improve customer service and sales results
- Meeting or exceeding sales goals individually and assisting in store goals
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information
- Provide customers with ongoing technical support
Special Needs Teacher
ORANGE BOARD OF EDUCATION
Orange, NJ
08.2016 - 06.2017
- Enhanced students'' critical thinking skills through problem-solving activities and hands-on learning experiences.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers and myself
- Promoted positive behavior management techniques, resulting in a decrease in classroom disruptions and increased engagement from students.
- Observe students' performance, and record relevant data to assess progress
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Organize and supervise games and other recreational activities to promote physical, mental, and social development
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations
- Type, file, and duplicate materials
- Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms
Electronics Department Manager
TOYS'R'US
Secaucus, NJ
08.2013 - 08.2015
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Streamlined inventory management by implementing an organized system to track and maintain electronics stock levels.
- Increased department revenue by developing strategic sales plans, promotions, and product displays.
- Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
Education
Associate Degree - Business
Hudson County Community College
Jersey City, New Jersey05.2016
Skills
- Account/Staff Management
- Hiring and Onboarding
- Strategic Selling
- Performance/Schedule Management
- Organizational Skills
- Adaptability
- Staff Training/Development
- Verbal and Written Communication
- Technical Support
- Project Management
- Sales and Marketing
- Customer Service Excellence
Timeline
Retail Manager
GP Mobile LLC: T-MOBILE
04.2018 - Current
Special Needs Teacher
ORANGE BOARD OF EDUCATION
08.2016 - 06.2017
Electronics Department Manager
TOYS'R'US
08.2013 - 08.2015
Associate Degree - Business
Hudson County Community College