Clarise Salgado
San Jacinto,CA
Summary
Detail-oriented human resource benefits specialist with several years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Benefit Representative
Soboba Casino Resort
San Jacinto, CA
09.2024 - 10.2024
- Provided customer service support to employees regarding their benefit plans and eligibility requirements.
- Coordinated communication between employees, vendors and third-party administrators regarding benefit plans and eligibility requirements.
- Processed paperwork related to new hires, terminations, leaves of absences, transfers and other job status changes related to benefits administration.
- Prepared documents related to COBRA continuation coverage for terminated employees or those transitioning into different benefit plans due to job changes within the company.
- Responded promptly to inquiries from internal customers about their benefits packages or eligibility requirements.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Human Resources Coordinator
Soboba Casino Resort
San Jacinto, CA
01.2022 - 09.2024
- Assisted with recruiting, interviewing, and hiring of new employees.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Facilitated dispute resolution between employees or between employees and management.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Conducted exit interviews, providing insights for organizational improvements.
- Coordinated payroll processing, working closely with finance to ensure accuracy.
- Coordinated employee onboarding, including orientation sessions and documentation management.
Human Resources Administration Assistant
Soboba Casino Resort
San Jacinto, CA
01.2019 - 06.2021
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Coordinated meetings and travel arrangements for employees.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Scheduled appointments for department personnel as needed.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Maintained employee attendance records according to company policies.
- Supported HR functions by preparing new hire packets and conducting onboarding activities.
- Assisted with special projects as requested by management team.
- Reviewed all outgoing correspondence for accuracy prior to distribution.
- Updated contact lists regularly with current information.
- Monitored office equipment usage logs to ensure proper maintenance is performed.
- Developed procedures for streamlining workflow processes within the department.
- Provided general clerical support as required by departmental needs.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Front Office Supervisor
Soboba Band Of Luiseno Indians
San Jacinto, CA
02.2016 - 03.2018
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- Developed strategies to improve customer satisfaction levels.
- Analyzed financial data to ensure maximum profitability for the hotel.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
Education
Medical Asst. - Medical
Kaplan College
Palm Springs, CA01-2014
High School Diploma -
Noli Indian School
San Jacinto, CA06-2011
Skills
- Microsoft Office
- Employee Relations
- Benefits Administration
- Compliance knowledge
- Recruitment support
- Benefits Explanation
- Relationship Building
- Written and oral communication
- HR compliance
- Payroll coordination
- New employee orientations
- Termination Procedures
- Verbal and written communication
- New employee enrollment
Certification
- Tribal Admin. Certification /Falmouth Institute
- Certified I9 Employment Eligibility verification
- Microsoft Word/Excel
Accomplishments
- Rewards & Recognition 3rd QTR winner
- Promotions throughout my time with Soboba Casino Resort
References
References available upon request.
Timeline
Human Resources Benefit Representative
Soboba Casino Resort
09.2024 - 10.2024
Human Resources Coordinator
Soboba Casino Resort
01.2022 - 09.2024
Human Resources Administration Assistant
Soboba Casino Resort
01.2019 - 06.2021
Front Office Supervisor
Soboba Band Of Luiseno Indians
02.2016 - 03.2018
- Tribal Admin. Certification /Falmouth Institute
- Certified I9 Employment Eligibility verification
- Microsoft Word/Excel
Medical Asst. - Medical
Kaplan College
High School Diploma -
Noli Indian School
Similar Profiles
Joshua DickensonJoshua Dickenson
Cocktail Server at Soboba Casino ResortCocktail Server at Soboba Casino Resort
Maxwell MorenoMaxwell Moreno
Security Screener at Soboba Casino ResortSecurity Screener at Soboba Casino Resort
Wade AbbasWade Abbas
Graphics Specialist at Soboba Casino ResortGraphics Specialist at Soboba Casino Resort