Clarisha Joseph

• Successfully execute end-to-end onboarding and offboarding processes, including recruitment, background checks, terminations, interviewing, and exit interviews.

• Serve as the Corporate Compliance Officer and actively attended monthly meetings related to corporate compliance matters.

• Act as the liaison between the HR department and the payroll team by analyzing daily timecards of "punches" and preparing concurrent payrolls for the weekly period for all staff.

• Conduct credentialing for all Nursing, Medical licensed and certified professionals.

• Oversaw and administered leave requests and accommodations requiring specialized attention to those under FMLA, PFL, Disability, Workers Comp.

• Contribute to staff recognition programs and Conducted yearly mandatory in-service training sessions on HIPAA/privacy, Code of Conduct/Corporate Compliance, and NY Sexual Harassment.

• Assist in disciplinary actions, addressed employee complaints, grievances, and disputes while serving as a liaison with Union Representatives.

• Maintain the staffing schedule/pattern and verified daily staffing patterns based on allocation sheets to ensure adequate nursing coverage to meet daily patient care needs.

• Maintain timely records of call-outs, late arrivals, and early departures, and monitored and minimized staff overtime.

• Review submissions of time request forms to ensure timely review and approval.

• Prepare and dispatch orders that need to be sent out for further testing.
• File and retrieve lab copies of patient test report
• Handle lab orders, including processing, filing, and distributing files related to lab tests.
• Receive samples and prepare them for lab work.
• Manage general phone and email contact with the public.
• Receive visitors while supporting the laboratory in administrative capacities.
• Adhere to laboratory safety procedures to maintain compliance with quality control standards.

• Reviewing, updating, and revising company hiring practices, vacation policies, and other HR policies to ensure compliance with OSHA and all local, state, and federal labor regulations. This involved keeping up-to-date with changing regulations and standards, and ensuring that company policies were in alignment with best practices.

• Managed virtual onsite onboarding and offboarding processes for new hires and employee departures making sure the onboarding process went smoothly and that all new hires were properly onboarded for their respective roles. Similarly, offboarding included ensuring that company equipment was properly returned and that all necessary documents were signed and processed.

• Led a new talent acquisition and recruitment process for over 100 new full-time employees. This involved developing job descriptions, conducting interviews, and providing guidance to hiring managers on the appropriate interview process. Additionally, I oversaw the development and implementation of the applicant tracking system (ATS) to ensure that all applicants were tracked through the recruitment process and that all necessary documentation was properly filed and maintained.

• Managed day-to-day operations of the CDPAP HR department providing leadership direction and mentoring to HR professionals. In this role, I worked closely with other HR leaders and managers to ensure that HR policies and procedures were being followed and that all necessary HR documentation was properly maintained. Additionally, I provided mentorship to other HR professionals and provided guidance and feedback on their performance..

• Successfully managed staffing for 150+ patient cases, ensuring that qualified healthcare professionals were assigned on time and efficiently.

• Maintained punctual attendance of patients and caregivers creating a more streamlined and effective daily schedule that allowed for better care for all patients.

• Created new schedules and daily assignment sheets for Home Health Aides (HHA), Personal Care Assistants (PCA), Licensed Practical Nurses (LPN) and Registered Nurses (RN) in order to improve day-to-day operations

• Communicated effectively with Managed Long-Term Care (MLTC) and Certified Healthcare Access Associates (CHAA) with regards to patient problems and caregiver complaints.

• Ensured 100% patient satisfaction through consistent communication, problem-solving and ongoing collaboration with healthcare professionals and caregivers.