Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Acosta

El Paso,TX

Summary

Hardworking and passionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.




Overview

5
5
years of professional experience

Work History

Data Analyst

TEKsystems
09.2023 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Customer Service Representative

Trellis Company
03.2021 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Supervisor

Elephant Ranch Bar
06.2019 - 08.2021
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.

Education

High School Diploma -

Centennial High School
05.2018

Skills

  • - Data Analysis
  • - Typing Accuracy
  • - Analytical Problem Solving
  • - Strong Work Ethic
  • - Experience With Microsoft, Outlook, And Excel
  • - Customer Service
  • - Critical Thinking
  • - Customer Relations
  • - Team Development
  • - Data Collection
  • - Decision-Making
  • - Detail Oriented
  • - Ability To Multi-Task

Timeline

Data Analyst

TEKsystems
09.2023 - Current

Customer Service Representative

Trellis Company
03.2021 - 10.2023

Supervisor

Elephant Ranch Bar
06.2019 - 08.2021

High School Diploma -

Centennial High School

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Clarissa Acosta