Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Clarissa Alarcon

Pflugerville,TX

Summary

Responsible and punctual with top skills in organizing materials, assembling boards and operating tools. Adept at working with printed circuit boards and other electronic parts. Thorough, efficient, and resourceful worker with a willingness to take on any task.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Electronic Assembler

Basler Electric
Taylor, TX
01.2024 - Current
  • Performed basic troubleshooting on defective parts and assemblies and replaced them as necessary.
  • Tested functioning of completed assemblies to ensure proper operation.
  • Maintained a clean and organized work area at all times.
  • Operated automated assembly equipment in accordance with safety regulations.
  • Inspected assembled products for any defects or malfunctions.
  • Worked with a team to complete projects within tight deadlines.
  • Communicated with supervisors regarding production issues or delays in order completion.
  • Ensured compliance with safety regulations while operating machinery at all times.
  • Reviewed inventory levels regularly to ensure sufficient supplies were available for production needs.
  • Used air hoses and proper solutions to clean components.
  • Assisted new employees with assembly tasks to maintain production levels.
  • Followed strict safety measures to avoid injuries and accidents.
  • Suggested ways to improve production and solve problems to supervisors.
  • Educated fellow workers on assembly instructions and procedures.
  • Worked closely with supervisors and designers to understand and meet production specifications.

Dispatcher

S&D Plumbing
Taylor, TX
10.2022 - 10.2023
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems such as Service Titan to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Reviewed routes, daily traffic and weather conditions to adjust routes, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 11 technicians.
  • Identified locations and needs of callers to accurately send assistance.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Kept daily skills sheet for technician in order to dispatch correct technician to appointment.
  • Back-up for answering customer phone calls and getting them scheduled.

Operations Dispatch Lead

Backflip, Inc.
Austin , TX
07.2021 - 09.2022
  • Forecasted manpower requirements based on daily workload and company targets for Austin MSA.
  • Recruited and interviewed 15+ applicants to place candidates on correct assignments.
  • Maintained current knowledge of personnel in field and completed daily pick ups or delays.
  • Set schedules, implemented operational standardization, policies for drivers and warehouse management operations. Worked with managers to optimize operational procedures and establish clear objectives, while working in an ambiguous environment.
  • Managed on road, inventory management, and customer support operations for daily pick-ups equating to approximately sixty per day.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver day to day requirements, develop solutions and meet deadlines for our customers.
  • Prioritized and organized daily tasks to efficiently accomplish company goals.
  • Juggled multiple tasks to ensure high quality and timely delivery.

Dispatcher

Green Leaf Ac And Heating
Hutto, TX
06.2019 - 05.2021
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Identified locations and needs of callers to accurately send assistance.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.

Customer Service Representative

Tiff's Treats
Austin, TX
01.2017 - 09.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Education

High School Diploma -

J.W. Nixon High School
Laredo, TX
05.2006

Some College (No Degree) - Online Classes

University of Phoenix
Tempe, AZ

Some College (No Degree) -

Laredo Community College
Laredo, TX

Skills

  • Time Management
  • Verbal and Written Communication
  • Creative Thinking
  • Route Planning and Adjustment
  • Task Prioritization
  • Personnel Monitoring
  • Training and Development
  • Schedule Management
  • Mentoring and Coaching
  • Team Guidance and Direction
  • Spanish Fluency
  • Computer Skills
  • Service Titan Software
  • Quality inspection
  • Equipment operation
  • Troubleshooting assemblies
  • Safety compliance
  • Inventory management
  • Team collaboration
  • Problem solving
  • Training new employees
  • Equipment monitoring
  • Product inspection
  • Manufacturing
  • Visual inspections

Languages

Spanish
Professional

Accomplishments

  • Attended NexStar dispatcher training
  • Attained Level 1 CSR from Workforce Pros
  • Promoted from Courier to Device Reviewer, in less than 1 month at Backflip, Inc.
  • Promoted from Device Reviewer to Dispatch Operations Lead, in less than 12-months at Backflip, Inc.

Certification

  • IPC Certified

Timeline

Electronic Assembler

Basler Electric
01.2024 - Current

Dispatcher

S&D Plumbing
10.2022 - 10.2023

Operations Dispatch Lead

Backflip, Inc.
07.2021 - 09.2022

Dispatcher

Green Leaf Ac And Heating
06.2019 - 05.2021

Customer Service Representative

Tiff's Treats
01.2017 - 09.2017

High School Diploma -

J.W. Nixon High School

Some College (No Degree) - Online Classes

University of Phoenix

Some College (No Degree) -

Laredo Community College

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