Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Clarissa Annette Perez

Mission

Summary

Highly motivated professional with a strong commitment to enhancing customer experiences and ensuring smooth operations. Proven ability to adapt to diverse environments while maintaining a strong work ethic and punctuality. Collaborative team player dedicated to supporting colleagues and fostering a positive workplace atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Woodspring Suites
Sulphur
01.2023 - Current
  • Greeted guests warmly and managed front desk operations efficiently.
  • Scheduled reservations and coordinated check-ins for incoming guests.
  • Answered phone calls promptly, addressing inquiries and providing information.
  • Handled guest complaints professionally, ensuring a positive experience.
  • Maintained cleanliness and organization of the front desk area consistently.
  • Processed payments and managed financial transactions accurately.
  • Assisted with inventory management for supplies and amenities regularly.
  • Collaborated with housekeeping to ensure timely room availability for guests.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Waitress

Whistling Duck
Mission
01.2021 - 01.2023
  • Provided excellent customer service by taking and processing orders accurately.
  • Maintained cleanliness and organization of dining area and service stations.
  • Handled cash transactions efficiently while managing customer payments and receipts.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Assisted in training new waitstaff on proper service procedures and restaurant policies.
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Set up tables and prepared dining areas for upcoming shifts or special events.
  • Monitored guest needs regularly to ensure satisfaction throughout their visit.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Education

High School Diploma -

Mission Veterans Memorial High School
Mission, TX
06-2020

Skills

  • Payment processing
  • Customer service
  • Inventory management
  • Complaint resolution
  • Front desk operations
  • Telephone etiquette
  • Team collaboration
  • Effective communication
  • Attention to detail

Accomplishments

  • I was awarded employee of the year at Woodspring Suites

Certification

  • I have a Phlebotomy Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Woodspring Suites
01.2023 - Current

Waitress

Whistling Duck
01.2021 - 01.2023

High School Diploma -

Mission Veterans Memorial High School

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