Google Cloud
Clarissa Arana
Ward,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Resolves problems quickly, delivering high levels of customer satisfaction. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Teacher
Jarrow Montessori School
Boulder, CO
08.2017 - 04.2020
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided additional mentoring based on student evaluations.
- Served as friendly face of the company to diverse community.
- Computer skills, email, phone, Google docs, Drive, zoom, slack, Apple Mac IOS. Customer Service, ECT.
- Loved being part of a fun-loving team that works together closely.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Researched and presented new learning tools and methods for classroom application.
- Provided one-on-one and group-based learning support focused on student progress.
Table Games Dealer
Saratoga Casino
Blackhawk, CO
10.2016 - 12.2019
- Computed amounts of players' wins or losses by mentally calculating mathematically the amount of money won.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Keeping up with players, and ensuring that all guests get treated excellently, with amazing customer service, and communication.
- Dispensed and balanced dollar betting currency at close of shift and throughout games to secure accurate receipt, accounting and distribution of player and house funds.
- Prepared collection reports for submission to supervisors using software programs.
- Applied standard or special rules to games based on pre-agreed game rules.
- Trained new dealers in rules and operation of different games.
Landscaper
Plantscapes
Boulder, CO
05.2015 - 12.2019
- Assisted with weekly project planning and crew scheduling.
- Identified plant diseases and researched methods for mitigation.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Worked with customers to develop designer landscaping plans for various budgets.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Designed and drafted planting plans for formal gardens and perennial flowerbeds.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Developed lasting customer relationships and grew network over time.
Education
Associate of Applied Science - Biology
Front Range Community College
Westminster, CO 01.2021 - Current
GED -
Ute Education Center
Durango, CO 01.2019 - 02.2019
Certified Horticulturist - Horticulture
Western Montgomery Technical School
Schwenksville, PA 08.2012 - 06.2013
High School Diploma -
Solanco High School
Quarryville, PA 08.2009 - 06.2013
Skills
Organization and Time Management
Decision-Making
Talent management
Recruitment
Employee Evaluation
Cultural Awareness
Quality control
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Training and Development
Software
Google Docs
MS Word/Powerpoint
Excel
Interests
Hiking
Biology
Timeline
Associate of Applied Science - Biology
Front Range Community College
01.2021 - Current
GED -
Ute Education Center
01.2019 - 02.2019
Assistant Teacher
Jarrow Montessori School
08.2017 - 04.2020
Table Games Dealer
Saratoga Casino
10.2016 - 12.2019
Landscaper
Plantscapes
05.2015 - 12.2019
Certified Horticulturist - Horticulture
Western Montgomery Technical School
08.2012 - 06.2013
High School Diploma -
Solanco High School
08.2009 - 06.2013