Clarissa Armstrong
Bunker Hill,WV
Summary
Outgoing server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Cider Press Deli & Grill
09.2022 - 03.2023
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Server
Cider Press Deli & Grill
06.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Kitchen Staff Member
Cider Press Deli & Grill
04.2022 - 03.2023
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated hot meals and salads in aesthetically pleasing arrangements.
To-Go Specialist
Cider Press Deli & Grill
07.2021 - 03.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Hostess
Cider Press Deli & Grill
04.2021 - 03.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customer questions about hours, seating and menu information.
- Worked flexible schedule and extra shifts to meet business needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Team Member
Chick-fil-A
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree - Nursing
Blue Ridge Community And Technical College
Martinsburg, WV2028
High School Diploma -
Musselman High School
Inwood, WV05.2022
Skills
- Special Requests and Substitutions
- Cool Under Pressure
- Order Accuracy and Delivery
- Warm and Friendly
- Transactions and Cash Handling
- Guest Satisfaction
Timeline
Team Member
Chick-fil-A
03.2023 - Current
Front of House Manager
Cider Press Deli & Grill
09.2022 - 03.2023
Server
Cider Press Deli & Grill
06.2022 - 03.2023
Kitchen Staff Member
Cider Press Deli & Grill
04.2022 - 03.2023
To-Go Specialist
Cider Press Deli & Grill
07.2021 - 03.2023
Hostess
Cider Press Deli & Grill
04.2021 - 03.2023
No Degree - Nursing
Blue Ridge Community And Technical College
High School Diploma -
Musselman High School
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