A highly motivated individual who is capable of managing time efficiently while prioritizing tasks as they relate to the department's needs and processes. Passionate about providing the best customer service. Exhibits professionalism in the workplace. Excellent communication and writing skills. Able to work well along side staff and independently to effectively meet goals set by leadership. Maintains a clear understanding of what is expected daily while performing work duties.
•Greet and welcome guests in a friendly and professional manner
•Answer all incoming calls in a prompt and professional manner, transferring them to the appropriate person or department
•Collected payments from customer's
● Greet, register, and assigned rooms to guests
● Responsible for accurate and efficient accounts and guest billing processes
● Checking the guests in and out, answering phones
● Deal with queries from guest and resolve any issues that guest may have
● Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the
smooth running of the reception area
Computer knowledge of Microsoft Word or Excel
Interpersonal communication skills
Bilingual - Spanish
Time management