Clarissa Becknell
Wichita,KS
Summary
Experienced Customer Service Specialist with over a decade of success in key customer service and support positions. Known for providing excellent customer care in high-pressure environments, receiving recognition for outstanding performance. Skilled problem-solver who takes initiative to ensure customer satisfaction and build strong client relationships. Possesses exceptional organizational and communication skills that enhance efficiency and productivity. Seeking a new opportunity to utilize my experience and skills effectively.
Overview
25
25
years of professional experience
Work History
Clerk II
ACE CASH EXPRESS
01.2004
- Responsible for providing excellent customer service to individuals needing ACE's financial services.
- Provided and marketed company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services.
- Followed security and safety policies and procedures in order to maintain a safe working environment.
Customer Service Representative II
NTT Data
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
AT&T
01.2023 - Current
- Answering phone lines at a face-paced insurance based company.
- Providing Customer service to clients with Life Insurance and Annuity policies.
- Assisting with maintenance on contracts, withdrawals, and closures.
- Resolving issues and discrepancies on customers policies.
- Direction calls to the appropriate departments for assistance.
Customer Care Representative
AT&T
01.2016 - 01.2017
- Responsible for answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
- Offer recommendations according to customer's needs on features, accessories, upgrades and rate plans.
- Successfully improves customer retention through programs and service provided to the customer.
Customer Service Specialist
T-MOBILE
01.2015 - 01.2016
- Answer incoming calls and assist customers with billing, product, or service questions.
- Resolves problems by identifying issues, researching and exploring answers, and implementing solutions.
- Built customer relationships and earned their loyalty and trust by being professional and polite at all times.
- Maintained accurate and update to date customer account records.
LICENSED CHILD CARE PROVIDER
01.2013 - 01.2014
- Provided safe and nurturing care to children during the absence of their parents.
- Organized activities that developed children's physical, emotional and social growth.
Customer Support Specialist
BRYANT AUTOMOTIVE
01.2012 - 01.2013
- Provided accurate and appropriate information in response to customer inquiries.
- Handled complaints and provided appropriate solutions and alternatives within the time limits.
- Assisted with placing and picking up orders for customers; Additionally, shipped parts to other locations.
- Coordinated and maintained the files, receipts, invoices, and paperwork.
CD/IRA Investment Specialist II
BANK OF AMERICA
01.2008 - 01.2011
- Responsible for educating clients on the breadth of services Bank of America offers to maximize their banking and investment relationships and achieve financial well-being.
- Acted as the primary contact center team for the most valuable consumer clients by taking inbound calls in support of FDIC insured CD and IRA products.
- Provided customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails.
Insurance Agent
CONVERGYS
01.2007 - 01.2008
- Obtained Insurance license for all 50 states to provide Medicare Part D clients with the adequate Prescription Drug Plan.
- Developed leads, identified customer needs, and marketed appropriate products and services.
- Established customer relationships and followed up with customers as needed.
Tax Advocate
SPHERION STAFFING
01.2006 - 01.2007
- Assist taxpayers who are experiencing financial difficulties and are seeking help in resolving tax problems that have not been resolved through normal channels.
Insurance Agent
APAC
01.2005 - 01.2006
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
- Compiled coverage and rating information in an accessible format.
- Promoted client retention through high-quality service and follow through.
Customer Service Representative I
VOICESTREAM
01.2000 - 01.2001
- Answered customer/client requests or inquiries concerning services and products and reports problem areas.
- Utilized various systems and tools to initiate to assist and service customers.
- Continually maintained working knowledge of all company products, services and promotions.
Education
ASSOCIATES OF ARTS APPLIED SCIENCE - EARLY CHILDHOOD DEVELOPMENT
Cowley Community College
Mulvane, KS01.2014
OFFICE SPECIALIST -
Butler Community College
Andover, KS01.2006
OFFICE ASSISTANT -
Wichita Area Technical College
Wichita, KS01.1996
Skills
- Customer Service & Retention
- Relationship Development
- Call Center Operations
- Quality Assurance
- Troubleshooting & Problem Solving
- Complaint Handling
- Up-Selling & Sales Support
- Reports & Documentation
- Technical & User Support
- Customer Order Fulfillment
Awards
- Top Performer
- 2008
- 2009
- Employee of the Month
- 2004
- 2005
- 2006
- Service Star
- 2000
- 2001
- 2002
- 2003
Software Proficiencies
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Access
- Microsoft Office: Outlook
Timeline
Customer Service Representative II
NTT Data
02.2024 - Current
Customer Service Representative
AT&T
01.2023 - Current
Customer Care Representative
AT&T
01.2016 - 01.2017
Customer Service Specialist
T-MOBILE
01.2015 - 01.2016
LICENSED CHILD CARE PROVIDER
01.2013 - 01.2014
Customer Support Specialist
BRYANT AUTOMOTIVE
01.2012 - 01.2013
CD/IRA Investment Specialist II
BANK OF AMERICA
01.2008 - 01.2011
Insurance Agent
CONVERGYS
01.2007 - 01.2008
Tax Advocate
SPHERION STAFFING
01.2006 - 01.2007
Insurance Agent
APAC
01.2005 - 01.2006
Clerk II
ACE CASH EXPRESS
01.2004
Customer Service Representative I
VOICESTREAM
01.2000 - 01.2001
ASSOCIATES OF ARTS APPLIED SCIENCE - EARLY CHILDHOOD DEVELOPMENT
Cowley Community College
OFFICE SPECIALIST -
Butler Community College
OFFICE ASSISTANT -
Wichita Area Technical College
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