Clarissa Berry
Austin,TX
Summary
Proven leader in customer service management at Employee Owned Nursery, adept in problem-solving and Microsoft Office, enhanced customer satisfaction through innovative solutions and team collaboration. Skilled in relationship building and workflow management, significantly reduced complaints and fostered a loyal customer base.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Employee Owned Nursery
01.2012 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Assistant Manager
Wils Towing
02.2010 - 03.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Customer Service Management
Huston Till
Austin, TXSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team Building and Leadership
- Effective workflow management
- Conflict resolution techniques
- Relationship Building
- Quality Assurance
- Handling Escalations
Timeline
Customer Service Manager
Employee Owned Nursery
01.2012 - 05.2016
Assistant Manager
Wils Towing
02.2010 - 03.2012
Customer Service Management
Huston Till
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