Clarissa T Boatwright

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Assist with all store functions and day-to-day store activities as directed by the Store Manager

• Able to perform all opening and closing procedures

• Assist the Store Manager in protecting and securing all company assets, including store cash

• Adhere to all policies and procedures including safety guidelines

• Maintain a professional and friendly environment with customers, subordinates and supervisors

• Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery

• When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates

• Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information

• requests and any additional communications related to store activities as delegated by the Store Manager

• Assist the Store Manager on the receipt and return of DSD merchandise.

• Follow the VIP and DSD Policies and Procedures

• Assist the Store Manager in ensuring proper staffing coverage on a daily basis

• Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis

• Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates

• Promotional effectiveness of store-front fixtures and displays

• Assist in the management of sales effectiveness of seasonal areas in the store

• Assist with the receipt and return of DSD merchandise

• Process damaged merchandise on a daily basis

• Assist in the management of store supplies and expense control

• Assist with merchandising and maintaining the checkout area to maximize impulse sales

• Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)

• Assist with the management of the Drive Item program

• Take inbound calls greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns

• Demonstrate empathy, clarify customer requirements, probe for and confirm customer understanding of the solution through first contact resolution