Clarissa Boord
Bridgeport,WV
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Medical Assistant
WVU Medicine
Bridgeport, West
08.2023 - 02.2025
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Provided assistance to medical staff in performing minor surgical procedures.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Optical Technician
MyEyeDr
Fairmont , West B
09.2022 - 09.2023
- Assisted optometrists in fitting contact lenses on patients' eyes.
- Provided guidance to customers on selecting eyewear according to their prescription requirements.
- Assembled optical components into finished products with accuracy and precision.
- Created detailed reports summarizing test results and analysis findings.
- Ensured that all safety protocols were followed while operating machinery.
- Kept up-to-date with industry trends by attending conferences and seminars.
- Repaired eyeglasses frames by soldering broken joints or replacing missing screws.
- Operated a variety of machines used in the production of lenses such as edgers, polishers, bevelers, groovers.
- Monitored quality control standards throughout the manufacturing process.
- Maintained a clean work environment in accordance with safety regulations.
- Adjusted lenses to meet specifications using tools such as micrometers, calipers, and gauges.
- Ordered stock from suppliers when necessary to fulfill customer orders.
- Trained new employees on proper use of equipment and techniques.
- Analyzed customer prescriptions and determined appropriate lens parameters for fabrication.
- Created detailed reports documenting the results of visual inspections and tests.
Medical Administrative Assistant
Dr Kimberly Skaff Dermatology
Charleston , West
05.2020 - 09.2022
- Created spreadsheets in Excel for tracking purposes.
- Answered phones, scheduled appointments, and provided general information to callers.
- Retrieved lab results from outside laboratories and entered them into EHR systems.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Entered patient demographic information into the Electronic Health Records system.
- Maintained a filing system for patient records and physician orders.
- Assisted with coding medical records using ICD-10 coding standards.
- Compiled statistical reports related to patient visits and procedures for management review.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Processed referrals from primary care physicians and specialists as needed.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
Business Development Representative
Todd Judy Ford
Charleston , WV
06.2018 - 05.2020
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Generated reports on customer feedback and trends in the industry.
- Provided regular updates on progress towards meeting monthly targets.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted research on potential customers to identify their needs and interests.
- Built strong relationships with existing customers through ongoing communication.
- Developed and maintained relationships with potential customers to understand their business needs.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Maintained up-to-date records of customer interactions and communications.
- Researched industry news, trends and developments related to our products.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Created customized presentations and proposals for prospective clients.
- Maintained accurate records of customer accounts using CRM software.
- Researched new markets to identify opportunities for growth.
Salesperson
Moses Honda
Barboursville, WV
07.2016 - 07.2018
- Developed pricing proposals tailored to individual client requirements.
- Educated customers about products and services offered by the company.
- Generated new business opportunities through cold calling campaigns.
- Participated in trade shows, conferences, and other marketing events.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Gathered data on competitors' pricing, products, and promotional activities.
- Monitored inventory levels and placed orders as needed.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
High School Diploma -
Paul G. Blazer High School
Ashland, KY05-2007
Ashland Community And Technical College
Ashland, KYSkills
- Payment Collection
- Patient Scheduling
- Patient-focused care
- Medical Terminology
- Patient Flow Management
- Medical Billing
- HIPAA Compliance
- Data Entry
- Inventory Management
- Phlebotomy
- Procedure Assistance
- Account Management
- Customer Engagement
- Complaint Handling
- Sales strategy development
- Needs analysis
- Product description
- Deal negotiation
- Customer care
- Closing Techniques
- Relationship selling
- Business Development
- Sales management
- Trial close
- Networking
- Up-selling
Timeline
Medical Assistant
WVU Medicine
08.2023 - 02.2025
Optical Technician
MyEyeDr
09.2022 - 09.2023
Medical Administrative Assistant
Dr Kimberly Skaff Dermatology
05.2020 - 09.2022
Business Development Representative
Todd Judy Ford
06.2018 - 05.2020
Salesperson
Moses Honda
07.2016 - 07.2018
High School Diploma -
Paul G. Blazer High School
Ashland Community And Technical College
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