CLARISSA BOURBONNAIS
Loganville,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
VENDOR MANAGER
MB FIELD SERVICES
2019.01 - 2021.09
- Developed and implemented plans and objectives for the department in an effective and innovative fashion.
- Supervised and coordinated daily operations of a team of Vendor Coordinators.
- Maintained compliance with external regulations and internal policies.
- Assessed and reported progress in meeting department objectives and goals.
- See to department staffing needs (interviewing, hiring, new hire and ongoing training, annual evaluations, etc.).
- Participated in budget development and monitoring of expenses for entire company.
- Generated necessary reports for the executive team.
VENDOR COORDINATOR
MB FIELD SERVICES
2016.01 - 2019.01
- Coach/Train vendors on current requirements, processes, and procedures when deficiencies are identified.
- Communicated with vendors on work order status to ensure service level agreements were met.
- Assist in preparation and participate in regular, recurring vendor performance reviews with Regional Field Manager.
- Performed high production data entry numbers in internal software for several professional companies.
- Monitor incoming email and phone calls from vendors and internal staff with goal of first time resolutions/escalating to appropriate person for resolution.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
CUSTOMER SERVICE REPRESENTATIVE
CVS PHARMACY
2013.01 - 2014.10
- Processed payments worked inventory and provided customer services in retail and pharmacy.
- Greeted guests and vendors and performed routine administrative tasks.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GENERAL EQUIVALENCY DIPLOMA -
GWINNETT TECHNICAL COLLEGE
2004
Skills
- Strategic planning
- Staff Management
- Payroll and budgeting
- Policy and procedure modification
- Scheduling
- Analytical skills
- Customer service
- Conflict resolution
- Multitasking abilities
- MS Office
Additional Information
- VOLUNTEER EXPERIENCE · Volunteer experience at the YMCA summer camp program · Volunteer experience at Cobb County Senior Services
Timeline
VENDOR MANAGER
MB FIELD SERVICES
2019.01 - 2021.09
VENDOR COORDINATOR
MB FIELD SERVICES
2016.01 - 2019.01
CUSTOMER SERVICE REPRESENTATIVE
CVS PHARMACY
2013.01 - 2014.10
GENERAL EQUIVALENCY DIPLOMA -
GWINNETT TECHNICAL COLLEGE
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