Proven track record in customer satisfaction and service
skilled in safety and quality assurance, enhancing operations efficiency by 20%
Expertise in communication and brand promotions, driving 30% increase in sales
Known for innovative campaigns and procedures to best fit companies and peers work output
Overview
23
23
years of professional experience
Work History
Brand Ambassador
PS Streans
05.2021 - Current
Increased brand awareness by 50% through event marketing, demonstrations, sales, and brand promotion.
Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Marketing Manager
Self-owned
03.2019 - Current
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Managed social media accounts for optimal audience engagement and increased online presence.
Developed and implemented marketing strategies with clients 85% approval to use for launches, rebranding campaigns and promotions.
Certified Nursing Assistant
Med Center Health
04.2017 - 01.2019
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly with 100% efficiency.
Special Education Paraprofessional
Warren County School District
10.2011 - 04.2017
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved with 80% accuracy.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Server
Chuy's Tex-Mex Restaurant
05.2014 - 04.2015
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences with 95% satisfaction.
Warehouse Worker/Billing Clerk
Lifeskills Industry
03.2011 - 09.2012
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Operated pallet jacks and material moving equipment with 99.9% quality and safety procedures to receive and transport items from various warehouse locations.
Performed general housekeeping and cleaning tasks.
Shift Lead Manager
Wendy's
05.2001 - 02.2014
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Resolved 100% customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.