Clarissa Caldwell

Work History

Housekeeping Room Attendant

Hilton Hotels Corporation

Salisbury , NC

02.2019 - 03.2019

Reported any maintenance issues or damage found in the guest rooms to supervisor.
Communicated effectively with team members about daily assignments and task progress.
Inspected all assigned rooms upon completion of cleaning duties.
Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Maintained cleaning cart with supplies, such as fresh linens and towels.
Responded promptly to requests from guests and other departments.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Followed safety procedures when using chemical cleaners and power equipment.
Stocked linen closets with appropriate supplies for housekeeping staff use.
Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Replaced dirty linens with clean items according to established standards of quality control.
Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
Replenished room amenities according to established guidelines.
Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Polished and sanitized floors, counters, bathtubs and window sills.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Inspected furniture for damage or stains in between guest stays.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

House Sitter

Independent Contractor

Charlotte , NC

08.2016 - 11.2017

Greeted visitors that came to the residence during house sitting assignments.
Assisted with pet care such as walking dogs, feeding animals, cleaning litter boxes.
Organized closets and drawers in accordance with homeowners' instructions.
Provided companionship for pets while owner was away on vacation or business trips.
Responded to emergency situations appropriately including contacting the appropriate authorities if necessary.
Kept records of activities performed while house sitting including date, time of arrival, departure and hours worked.
Performed regular inspection of exterior grounds for safety hazards or potential damage.
Notified homeowner of any issues or concerns related to the property.
Secured property upon departure by locking all windows and doors per homeowners' instructions.
Collected mail and packages for homeowners and stored in secure location.
Communicated with clients by sending updates and photos.
Turned on lights at dusk and locked first floor doors and windows upon leaving.
Reported concerns directly to homeowners via phone or text.
Assisted with household tasks and errands as requested by homeowners, such as grocery shopping.
Managed the care of indoor plants, including watering, pruning, and ensuring adequate sunlight exposure.
Maintained confidentiality of homeowners' information and security codes.
Arranged for trash and recycling to be taken out on designated days.
Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Ticket Taker

Charlotte PNC Pavillion

Charlotte , NC

05.2012 - 08.2012

Assisted in setting up equipment prior to an event when necessary.
Answered customer inquiries regarding event and venue policies, procedures, and regulations.
Verified customer's ticket information and scanned tickets to ensure validity.
Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
Informed guests of available seating options, amenities, and services within the venue.
Assisted in resolving customer complaints or conflicts as needed.
Greeted customers and provided them with tickets for entry into the event.
Inspected bags upon entrance for prohibited items such as weapons or alcohol.
Remained professional while interacting with customers in a courteous manner.
Kept work area clean and organized throughout shift hours.
Maintained accurate records of attendance numbers, ticket sales, and other related data.
Managed cash drawer; collected payment from customers for admission fees and other items purchased at the venue.
Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Lobby Attendant

Embassy Suites

Charlotte , NC

02.2010 - 09.2010

Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
Monitored security cameras to ensure safety of guests and staff members.
Managed key control system according to company policies and procedures.
Tracked inventory levels of various items used in the lobby such as brochures, magazines.
and restocked when necessary.
Greeted and welcomed guests, patrons, and visitors to the lobby.
Provided assistance to disabled guests by helping them move around the lobby area safely.
Processed payments for services rendered according to established procedures.
Responded promptly to emails sent by customers seeking assistance with their reservations or queries.
Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
Counted cash in cash register at end of shift to tally with tickets sold.

Summary

Overview

Work History

Housekeeping Room Attendant

House Sitter

Ticket Taker

Lobby Attendant

Education

High School Diploma -

Skills

Timeline

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