Clarissa Castillo
Tampa
Summary
Account Management and Client Services professional with experience supporting complex accounts, managing onboarding and implementation processes, and ensuring consistent service delivery. Skilled in stakeholder coordination, documentation, CRM management, and issue resolution within regulated and process-driven environments.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Website Project Manager
AVB Marketing
10.2023 - Current
- Implemented and configured custom website platforms for 50+ clients, ensuring seamless onboarding and successful project launches.
- Led client requirement workshops to gather business needs, map workflows, and translate them into functional website configurations and integrations.
- Acted as a consultant and project manager, guiding clients through best practices, technical limitations, and adoption strategies to maximize ROI.
- Coordinated with cross-functional teams (designers, developers, and marketing strategists) to deliver projects on time and aligned with client expectations.
- Delivered training sessions and post-implementation support to empower clients with self-service capabilities and smooth transitions.
- Managed multiple concurrent implementations, balancing timelines, deliverables, and client communications in both Agile and Waterfall environments.
- Created detailed documentation and process flows for project tracking, issue resolution, and knowledge transfer.
Key Account Coordinator
AVB Marketing
01.2022 - 10.2023
- Served as the primary point of contact for key clients, managing relationships and ensuring successful execution of digital marketing campaigns.
- Partnered with clients to understand business objectives and translated them into actionable marketing strategies and deliverables.
- Coordinated cross-functional teams (creative, development, analytics) to implement client solutions that met campaign goals and timelines.
- Delivered regular status updates, reports, and performance reviews, providing insights and recommendations to optimize outcomes.
- Supported onboarding and adoption of digital tools, training clients on platform features and best practices to maximize effectiveness
- Maintained detailed project documentation and tracked deliverables to ensure campaign accuracy, quality, and timely delivery.
- Juggled multiple client accounts simultaneously, demonstrating strong organization, multitasking, and prioritization skills in a fast-paced environment.
Career Pause – COVID-19 Impact
Nonexistent
04.2019 - 12.2021
- Temporarily stepped away from full-time employment due to pandemic-related disruptions
- Focused on professional development, digital tools, and supporting family needs
- Maintained and strengthened skills in documentation, client communication, and data management
Leasing Agent
Picerne Real Estate
02.2017 - 03.2019
- Guided prospective tenants through the onboarding process from initial inquiry to signed lease, ensuring a smooth transition into the community.
- Conducted needs assessments with clients to match housing options with lifestyle, budget, and timeline requirements.
- Delivered presentations, tours, and consultations to communicate complex information clearly and build client trust.
- Managed a high volume of prospects and residents simultaneously, demonstrating strong organization and multitasking skills.
- Prepared, reviewed, and executed lease agreements while maintaining compliance with company policies and legal standards.
- Utilized property management software to track applications, contracts, and client communications, ensuring accuracy and timely follow-up.
- Collaborated with maintenance, management, and finance teams to resolve client concerns and support resident satisfaction.
Education
Bachelor of Science - Psychology
The University of Tampa
Tampa, United StatesSkills
- Client Onboarding & Training
- Requirements Gathering & Workflow Analysis
E-commerce & Website Project Management
Project Management (Agile & Waterfall): Atlassian
Software Implementation & Configuration
Account Management & Stakeholder Communication
- Spanish Proficiency (Bilingual)
CRM & Data Management: Salesforce, Microsoft Excel
Digital Solutions & Integrations
Cross-functional Collaboration & Problem-solving
Documentation & Process Mapping
Certification
Project Management
Timeline
Project Management
08-2025
Website Project Manager
AVB Marketing
10.2023 - Current
Key Account Coordinator
AVB Marketing
01.2022 - 10.2023
Career Pause – COVID-19 Impact
Nonexistent
04.2019 - 12.2021
Leasing Agent
Picerne Real Estate
02.2017 - 03.2019
Bachelor of Science - Psychology
The University of Tampa