CLARISSA CHIOLI
FRANKLIN
Summary
Dedicated and versatile professional with a strong foundation in healthcare, childcare, customer service, and sales. My experience as a Certified Medical Assistant has given me a solid understanding of patient care, attention to detail, and the importance of confidentiality and communication in high-stakes environments. Prior roles—as a gymnastics coach, leasing agent, and nursery worker—have strengthened my ability to connect with people of all ages, solve problems quickly, and adapt to fast-paced situations.
Working in both clinical and customer-facing roles has allowed me to develop exceptional interpersonal skills, time management, and the ability to stay organized under pressure. Whether it's educating parents, assisting medical staff, or helping clients find the right service, I bring empathy, professionalism, and a proactive attitude to every role. My well-rounded background makes me a strong candidate for positions that require flexibility, strong communication, and a commitment to excellent service and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Tennessee Pediatrics
11.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Prepared examination rooms by ensuring cleanliness and equipment availability.
- Managed appointment scheduling to optimize clinic workflow.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Supported administrative tasks, including filing and data entry for electronic health records (EHR).
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Sales Associate
Club Pilates Franchise LLC
01.2024 - 10.2024
- Enhanced customer satisfaction by providing knowledgeable product recommendations and personalized service.
- Managed inventory levels, ensuring timely restocking and accurate product displays.
- Collaborated with team members to optimize sales strategies and improve store performance.
- Resolved customer inquiries and concerns, fostering positive relationships and repeat business.
- Implemented visual merchandising standards to create appealing store layouts that attract customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Nursery Assistant
Covenant Presbyterian Church
08.2022 - 09.2023
- Supported daily activities and learning initiatives for children, fostering a nurturing environment.
- Maintained a safe and clean nursery environment, adhering to health and safety guidelines.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
- Maintained a safe and nurturing environment for young children, ensuring their physical, emotional, and mental wellbeing.
- Responded to inquiries from parents and guardians.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Apartment Leasing Agent
The Yards at Old State
09.2020 - 04.2021
- Managed leasing process to ensure high occupancy rates and tenant satisfaction.
- Conducted property tours, highlighting amenities and features to prospective tenants.
- Developed marketing strategies using online platforms to attract potential renters.
- Maintained accurate records of applications and lease agreements in management software.
- Organized community events to foster resident engagement and retention initiatives.
- Trained new team members on leasing procedures and customer service standards.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Greeted clients, showed apartments, and prepared leases.
Recreational Gymnastics Coach
Orlando Metro Gymnastics
06.2018 - 12.2019
- Conducted independent gymnastics lessons focusing on fundamental skills and safety practices.
- Assisted in training new coaches by sharing techniques and best practices.
- Developed personalized lesson plans catering to various skill levels and needs.
- Ensured all equipment was maintained and set up safely before sessions.
- Established trust among athletes, parents, and staff by maintaining open lines of communication and demonstrating professionalism at all times.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Education
Bachelor of Science - Business Administration And Management
University of Tennessee
Knoxville, TN05-2027
Skills
- Medical terminology
- Electronic health records
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Customer assistance
- Time management
- Phlebotomy techniques
Certification
- CCMA - Certified Clinical Medical Assistant (A6Q5Y7H9)
- Basic Life Support (Renewed November 2024)
Health and Human Development Ambassador (Penn State) Biological Science Learning Assistant (Fall 202
I had an active role in facilitating engagement by asking guiding questions, encouraging participation, and promoting critical thinking. I worked closely with the course instructor to ensure their support aligns with the class’s learning objectives. In addition to helping others, learning assistants deepen their own understanding of the material through teaching and explanation. I was able to develop valuable skills in communication, leadership, and education, making it a meaningful experience for anyone interested in science or teaching.
Timeline
Certified Medical Assistant
Tennessee Pediatrics
11.2024 - Current
Sales Associate
Club Pilates Franchise LLC
01.2024 - 10.2024
Nursery Assistant
Covenant Presbyterian Church
08.2022 - 09.2023
Apartment Leasing Agent
The Yards at Old State
09.2020 - 04.2021
Recreational Gymnastics Coach
Orlando Metro Gymnastics
06.2018 - 12.2019
Bachelor of Science - Business Administration And Management
University of Tennessee
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