Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Cruz

Hoffman Estates,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

DES Consulting Group, LLC
10.2023 - 03.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Maintained and managed customer files and databases.

Crew Member

Dunkin Donuts- DH Restaurant Group
03.2022 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve sales goals.
  • Followed corporate operational, security, and safety protocols.

Secretary

Northwestern Hospital
09.2021 - 03.2022
  • Performed unit based reception, medical record management, and patient registration functions.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to patients.
  • Served as liaison between patient care units and all other patient related departments.

Crew Member

Chipotle Mexican Grill
10.2020 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Clerk

Mariano's Fresh Market
06.2019 - 10.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Education

Associate of Arts - Medical Administrative Assistant

Everest Institute - San Antonio
San Antonio, TX
05.2011

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Computer Proficiency

Timeline

Administrative Assistant

DES Consulting Group, LLC
10.2023 - 03.2024

Crew Member

Dunkin Donuts- DH Restaurant Group
03.2022 - 10.2023

Secretary

Northwestern Hospital
09.2021 - 03.2022

Crew Member

Chipotle Mexican Grill
10.2020 - 09.2021

Clerk

Mariano's Fresh Market
06.2019 - 10.2020

Associate of Arts - Medical Administrative Assistant

Everest Institute - San Antonio

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Clarissa Cruz