Clarissa De Jesus
Kissimmee,FL
Summary
Highly motivated and results-driven customer service professional with versatile expertise in management, sales, and operations. Proven track record of building strong relationships with clients and exceeding their expectations through exceptional service delivery. Skilled in identifying and fulfilling customer needs, consistently providing top-notch assistance in all interactions.
Overview
4
4
years of professional experience
Work History
Rescission Specialist
Rang Technologies Inc
2024.02 - 2024.05
- Managed approximately 100 incoming postal letters per day from timeshare owners.
- Created excel spreadsheets for digital scans.
- Coordinated high volume transaction processes and activities across multiple programs
- Supported various back end related functions such as, but not limited to, rescission, cancellations and research in accordance with departmental service levels.
Verifications Specialist
Marriott Vacations Worldwide
2022.10 - 2024.01
- Managed approximately 70 incoming calls and emails per day from customers.
- Oversaw enforcement of all integrity procedures and policies
- Provided user assistance for primary database access
- Monitored and updated all data transition and transmission processes
- Resolved disputes in collaboration with contract administrators
- Participated in regular performance reviews, using constructive feedback as opportunity for growth and development.
Human Resources Assistant
Volt Agency
2022.02 - 2022.08
- Reduced data entering time by 35% by suggesting spreadsheet formulas
- Ensured data integrity by implementing system of double-checking entries
- Maintained zero-error rate for data entry over 6 month period
Appointment Setter
Acorn Stairlifts Inc
2021.01 - 2022.01
- Customer service: Providing excellent customer service to both existing and potential customers
- Researched leads and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Appointment scheduling: Identifying customer needs and scheduling appointments with sales professionals
- Sales goals: Consistently meeting weekly sales goals
- Objections: Skillfully handling objections and overcoming them to close sales
Receptionist
Power Plant Services
2020.07 - 2020.10
- Welcomed and assessed average of 15 visitors per day to determine appropriate access to specific individuals
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Arts - Elementary Education
Triton College
River Grove, IL12.2020
High School Diploma -
Glenbard North High School
Carol Stream05.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Excellent Communication
- Calm Under Pressure
- Organization and Time Management
- Flexible and Adaptable
Timeline
Rescission Specialist
Rang Technologies Inc
2024.02 - 2024.05
Verifications Specialist
Marriott Vacations Worldwide
2022.10 - 2024.01
Human Resources Assistant
Volt Agency
2022.02 - 2022.08
Appointment Setter
Acorn Stairlifts Inc
2021.01 - 2022.01
Receptionist
Power Plant Services
2020.07 - 2020.10
Associate of Arts - Elementary Education
Triton College
High School Diploma -
Glenbard North High School
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