Dynamic administrative professional with a proven track record at AutoZone, excelling in client relationship management and workflow optimization. Recognized for enhancing customer satisfaction through effective communication and timely issue resolution. Proficient in Microsoft Office and dedicated to fostering team collaboration, driving efficiency, and achieving growth targets.
Hi, I’m
CLARISSA DESHOTEL
SECRETARY
PORT LAVACA,TX
Summary
Overview
6
years of professional experience
Work History
AFFORDABLE AUTO
Administrative Assistant
05.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
AutoZone
Commercial Manager
10.2021 - 02.2024
Job overview
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
Calhoun High School
Substitute Teacher
02.2019 - 05.2023
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Education
CONROE HIGH SCHOOLConroe, TX
High School Diploma
05-2007
University Overview
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- File organization
- Database entry
- Document scanning
- Inventory management
- File management
- Telephone reception
- Word processing
- Customer engagement
- Workflow optimization
- Database maintenance
- Office supply management
- Reception management
- Leadership and supervision
- Database administration
- Supply inventory
- Calendar management
- Business correspondence
- Multitasking and organization
- Expense tracking
- Team support
- Client relationship management
- Social media oversight
- Scanning and copying
- Administrative support
- Microsoft Word
- Computer proficiency
- Filing
- Dedicated team player
- Document control
- Office management
- Clerical support
- Microsoft Excel
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Office equipment maintenance
- Appointment scheduling
- Multi-line phone proficiency
- Data organization
- Staff motivation
- Time management
- Social media and promotions
- Mail handling
- Business administration
- Records management
- [Language] fluency
- Multi-line phone systems
I VOLUNTEER AT THE CHRURCH DURING LENT. AND HELP COOK.
I VOLUNTEER AT THE CHRURCH DURING LENT. AND HELP COOK.
DURING LENT I VOLUNTEER TO COOK. AND HELP HANDOUT PLATES.
I LOVE HELPING. I AM A HUGE TEAM PLAYER. AND HOW IT TEACHES ME TO BE GRATEFUL AND VERY BLESSED.
Languages
English
Full Professional
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Documenting and sharing travel experiences
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Electronics and Circuit Building
- Volunteer Travel
- Participating in local clean-up initiatives
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Outdoor Recreation
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Running
- Embracing outdoor adventures such as [activity 1] and [activity 2]
Timeline
Administrative Assistant
AFFORDABLE AUTO
05.2024 - Current
Commercial Manager
AutoZone
10.2021 - 02.2024
Substitute Teacher
Calhoun High School
02.2019 - 05.2023
CONROE HIGH SCHOOL
High School Diploma
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