Clarissa DuMarce
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sterile Processing Technician
Nebraska Methodist Womans Hospital
05.2023 - 11.2023
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Recorded biologicals and test results.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Customer Service Debit Card Claims Associate
Bank Of The West, BNP Paribas
10.2022 - 02.2023
- Investigates and determines required action to prevent fraudulent financial transactions to
mitigate loss to the Bank and its customers. - Researchers suspect account activity and works with branch personnel, customers,
investigations, and business partners to validate suspicious activity and prevent losses. - Prepares reports and enters cases/incidents into the internal case management system.
- Participates in or supports projects related to fraud detection, prevention or root cause analysis
as assigned. - Supports the documentation of event root cause process flows and proposes relevant control or
process changes/updates. - Proactively reviews, monitors, and when needed investigates risk reports, alerts and/or logs to
identity suspicious activity and escalate confirmed fraud activity to the appropriate
stakeholder(s). - Communicates with internal and external customers on fraud and security issues, problem
resolutions, and account information within time frames prescribed by regulations. - Delivers employee training and security awareness programs.
Choir Provider Home Healthcare
Department Of Health And Human Services
05.2016 - 02.2023
- Demonstrated leadership skills in managing projects from concept to completion Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing
nutritious meals. - Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medications in accordance with doctor's instructions.
Service Desk Tech Support Agent
Big Red Keno
08.2021 - 10.2022
- Incoming & outgoing calls to parlors & bars to troubleshoot internet issues and/or equipment to
successfully. Dispatch techs to locations for replacement of equipment & repairs. Trouble
shooting & Problem solving. - Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
Underwriter/Verifier
Amur Equipment Financing
01.2021 - 07.2021
- Verify documentation for PPP Loan applicants such as ID, DL, Passport. Bank accounts & checks as well
as tax returns. - Calculate applicant's income from schedule C to determine how much they qualify for, make sure the
business was established February 2020. - Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conduct background checks to make sure the applicants aren't bankrupt, convicted of a serious crime
and/or deceased - Updated patient records with accurate, current insurance policy information.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Collection Agent
Alorica
01.2016 - 07.2016
- Directed day-to-day collections functions.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Investigated accounts with balance errors using accounting software.
Enrollment Specialist
Ubiquity Global Services
10.2015 - 12.2015
- Interviewed applicants and explained scope of different available benefits.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Updated, entered and reviewed customer data.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Tax Preparer
Jackson Hewitt
11.2014 - 04.2015
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Prepared US, multistate, and international tax returns for business clients.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Facilitated integration of modern tax software with client accounting software.
- Utilized tax software to prepare returns and meet deadlines.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
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Tech Support Agent
First Data
09.2014 - 03.2015
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Patched software and installed new versions to eliminate security problems and protect data.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Payroll Clerk
Shining Stars Daycare
03.2010 - 11.2011
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Assisted with recruitment and onboarding of new employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Performed data entry tasks and maintained accurate records of employee payroll information.
General Laborer
Aerotek
05.2009 - 01.2010
- Mentored new employees by providing guidance on safety and proper techniques.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklift to load and unload materials and equipment on trucks.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Read work orders to determine work assignments and equipment and materials needed.
- Handled supply and equipment inventories and distribution for workers.
Customer Service Representative
Kroger
09.2003 - 03.2009
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certification - Sterile Processing Technology
Nebraska Methodist College
Omaha, NE04.2023
High School Diploma -
Northwest High School
Omaha, NE05.2004
Skills
- Progress Documentation
- Quality Program Protocols
- Case Management
- Data Entry
- Microsoft Word
- Credit Card Payment Processing
- Microsoft PowerPoint
- Customer Service
- Computer Proficiency
- Decontamination and Sanitation
- Decontaminating Surgical Instruments
- Infection Control
- Equipment Disinfection
- Inventory Rotation
- Processing Instruments
- Registered Central Service Technician Certification
- Quality Control
- Inspection Procedures
Timeline
Sterile Processing Technician
Nebraska Methodist Womans Hospital
05.2023 - 11.2023
Customer Service Debit Card Claims Associate
Bank Of The West, BNP Paribas
10.2022 - 02.2023
Service Desk Tech Support Agent
Big Red Keno
08.2021 - 10.2022
Underwriter/Verifier
Amur Equipment Financing
01.2021 - 07.2021
Choir Provider Home Healthcare
Department Of Health And Human Services
05.2016 - 02.2023
Collection Agent
Alorica
01.2016 - 07.2016
Enrollment Specialist
Ubiquity Global Services
10.2015 - 12.2015
Tax Preparer
Jackson Hewitt
11.2014 - 04.2015
Tech Support Agent
First Data
09.2014 - 03.2015
Payroll Clerk
Shining Stars Daycare
03.2010 - 11.2011
General Laborer
Aerotek
05.2009 - 01.2010
Customer Service Representative
Kroger
09.2003 - 03.2009
Certification - Sterile Processing Technology
Nebraska Methodist College
High School Diploma -
Northwest High School