Clarissa Finley
Show Low,AZ
Summary
Dependable and deadline-oriented Office Management professional bringing 10+ years of administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling consistent customer service excellence. Offering diversified competencies, including Dental Software, rental property software and point of sales proficiency. I strive to be an asset to any company I become a apart of.
Overview
17
17
years of professional experience
Work History
Property Manager
Cabin Butler
04.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive guest relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within our community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Managed multiple properties simultaneously.
- Handled guest complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Over saw staff of up to 8 with multiple conflicting schedules.
- Calmly handled frustrated guests and issues until issues were resolved and guest was satisfied.
- Promptly answered all emails and phone calls throughout the day.
Office Manager
Mountain Dental Arts
03.2018 - 10.2021
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 6-person dental practice, facilitating excellent patient support services, direction and guidance.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Coordinated execution and improvement of daily dental office practices.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
Bartender
Hungry Buffalo
05.2019 - 09.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Bartender Supervisor
Show Low Elks Lodge
08.2016 - 09.2018
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
Front Desk Receptionist
Dynamic Dentistry
10.2016 - 05.2017
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Called patients to schedule appointments, consistently double-checking information and availability.
Front of House Manager
Molly Butler Lodge
01.2007 - 01.2016
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Controlled and maintained labor costs through careful scheduling.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Partnered with General Manager and Owners to identify new ways to improve restaurant service.
Education
High School -
Round Valley High School
Springerville, AZSkills
- CRM and office management software
- Budgetary Planning
- Workforce Management
- File and data retrieval systems
- Scheduling and calendar management
- Report writing
- Project management
- Accounts payable and receivable
- Expense reporting
- Invoicing and billing
- Customer relations
- Collections
- Great time management
Timeline
Property Manager
Cabin Butler
04.2022 - Current
Bartender
Hungry Buffalo
05.2019 - 09.2019
Office Manager
Mountain Dental Arts
03.2018 - 10.2021
Front Desk Receptionist
Dynamic Dentistry
10.2016 - 05.2017
Bartender Supervisor
Show Low Elks Lodge
08.2016 - 09.2018
Front of House Manager
Molly Butler Lodge
01.2007 - 01.2016
High School -
Round Valley High School
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