Clarissa Fleming
Great Falls,MT
Summary
Dynamic sales and customer service professional with extensive experience at Builders FirstSource. Demonstrated expertise in cash handling and conflict resolution, leading to improved customer satisfaction. Skilled in team collaboration to optimize operations and drive sales while maintaining strong relationships. Committed to exceeding customer expectations through exceptional service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Builders FirstSource
Great Falls, Montana
05.2025 - 11.2025
- Processed customer transactions efficiently and accurately at Builders FirstSource.
- Assisted customers in locating products and addressing inquiries.
- Maintained organized checkout areas and ensured cleanliness standards.
- Handled cash, credit, and checks with precision.
- Greeted customers while providing information about products and services.
- Restocked shelves with merchandise as required.
- Managed incoming calls, directing them to appropriate departments.
Bookkeeper/casino Attendant
Mountain View Co-op
Black Eagle, US
06.2024 - 03.2025
- Collected and counted all machine funds accurately.
- Managed ATM cash levels and replenished as needed.
- Filled the drop safe and ensured secure storage of funds.
- Maintained accurate records of large safe contents.
- Entered financial data into Excel for reporting purposes.
- Submitted updated paperwork to the head office promptly.
- Prepared drinks and served customers efficiently.
- Processed cash tickets while providing excellent customer service.
Lead Teacher
Tlc center
Great Falls, US
03.2022 - 06.2024
- Developed engaging lesson plans that promoted student learning and development.
- Collaborated with parents to discuss student progress and resolve concerns.
- Mentored junior teachers on effective classroom management and instructional techniques.
- Implemented innovative teaching methods to boost student engagement.
- Organized extracurricular activities supporting comprehensive student growth.
- Cultivated a positive classroom environment fostering respect and collaboration.
Assistant Manager
Five Guys
Great Falls, US
06.2021 - 03.2022
- Executed daily operations to ensure quality and consistency in food preparation.
- Implemented health and safety protocols, maintaining a clean and safe environment.
- Assisted in training new team members on operational standards and customer service practices.
- Resolved customer complaints promptly to foster satisfaction and loyalty.
- Prepared ingredients in compliance with safety and hygiene standards.
- Operated kitchen equipment efficiently for various food preparation tasks.
Sales Associate
Builders FirstSource
Great Falls, US
10.2020 - 06.2021
- Ensured inventory accuracy while maintaining organized product displays.
- Provided product knowledge and tailored recommendations to enhance customer experience.
- Collaborated with team members to optimize store layout and efficiency.
- Monitored stock levels and coordinated reordering of essential items.
- Assisted customers in locating products, addressing inquiries, and offering advice.
- Greeted customers and delivered exceptional service throughout their shopping experience.
Sales assistant
Sherwin-Williams
Great Falls, US
05.2020 - 09.2020
- Assisted customers with product selection and color matching.
- Maintained organized inventory and stocked shelves efficiently.
- Processed sales transactions using point-of-sale systems.
- Collaborated with team members to enhance store presentation.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and assisted with product selection.
Hostess
Boston's Restaurant and Sports Bar
Great Falls, US
01.2020 - 02.2020
- Greeted guests and managed seating arrangements efficiently.
- Welcomed guests and ensured a positive dining experience upon arrival.
- Coordinated with servers to relay guest needs and special requests.
- Maintained the cleanliness and organization of the host stand area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Administrative Assistant/Customer Service
Pella Windows and Doors
Great Falls, US
04.2019 - 09.2019
- Responded to customer inquiries via phone and email, ensuring prompt resolution.
- Coordinated installation appointments with technicians to maximize operational efficiency.
- Resolved customer complaints swiftly to maintain high service quality.
- Executed general office duties, including data entry, photocopying, scanning documents, and answering phones.
Cashier, Inside sales
Probuild
Great Falls, US
04.2017 - 04.2019
- Handled returns and exchanges in accordance with company policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Provided product knowledge and advice to customers regarding lumber types, grades, and sizes.
Sales Associate
Holiday Superstations
Great Falls, US
07.2016 - 04.2017
- Processed customer transactions efficiently at the cash register while maintaining accurate records.
- Organized product displays and managed inventory levels to optimize sales potential.
- Resolved customer complaints with professionalism and empathy, enhancing service quality.
- Greeted customers entering the gas station and assisted as needed.
Education
High School Diploma - High school diploma
Paris Gibson Education Center
Great Falls, MT06.2014
Skills
- Cash handling and transaction processing
- Sales operations at the point of sale
- Conflict resolution and communication skills
Collaboration and time management in teams
- Balancing cash drawers and assisting customers
- Planning lessons and managing classrooms
- Expertise in child development
- Knowledge of products and services
- Techniques for upselling products
- Understanding gambling regulations
- Preparation of beverages for service
- Engaging with customers effectively
Certification
• TIPS
• Driver's License
• Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Professional Skills
Excellent customer service., Handle cash, check, credit/debit card purchases., Communicate effectively with customers., Filing paperwork., Answering multi-line phone., Handling customer complaints., Alcohol seller certified., Proficient and accurate customer service., Stock Shelves., Aware of surroundings to prevent loss., Keep the store neat and clean., Prepare food, drink and dessert items., Supervised children of ages 0-12., Initiated daily activities, learning and crafts., Assisted with meals, snack and nap times.
Timeline
Cashier
Builders FirstSource
05.2025 - 11.2025
Bookkeeper/casino Attendant
Mountain View Co-op
06.2024 - 03.2025
Lead Teacher
Tlc center
03.2022 - 06.2024
Assistant Manager
Five Guys
06.2021 - 03.2022
Sales Associate
Builders FirstSource
10.2020 - 06.2021
Sales assistant
Sherwin-Williams
05.2020 - 09.2020
Hostess
Boston's Restaurant and Sports Bar
01.2020 - 02.2020
Administrative Assistant/Customer Service
Pella Windows and Doors
04.2019 - 09.2019
Cashier, Inside sales
Probuild
04.2017 - 04.2019
Sales Associate
Holiday Superstations
07.2016 - 04.2017
High School Diploma - High school diploma
Paris Gibson Education Center