Clarissa Flores
San Pedro,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catering Kitchen Manager
MBM Hospitality
Torrance, CA
10.2023 - Current
- Accomplish Assistant Operations Manager tasks along with this promotion.
- Cost evaluate and check invoices received for food items ordered, equipment and beverage items ordered for events
- Coordinate with Sales team and ensure their clients are being properly charged for food items and any specialty items
- Oversee kitchen team on their prep work and assist in delegating assignments
- Oversee equipment team and their schedules to ensure event equipment is loaded and properly sent
- Assist with any facility and fleet questions and maintenance.
- Maintain Food Safety compliance and training for team members.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Operations Assistant Manager
Made by Meg
Redondo Beach, Ca
06.2021 - 10.2023
- Assist in managing café and catering business when it comes to store front, staff and facilities
- Check out food going out to numerous events at a time checking food quality, quantities and proper items are sent to said events
- Manage schedule for kitchen staff and ongoing operations repairs, maintenance etc
- Handle specialty orders for events that are outside our normal menu parameters
- Schedule any repairs or installation for our café, catering equipment and vans to ensure we have functioning equipment
- Assist in running Operations and Kitchen Production Meetings
- Oversee any onsite staff members and communicate to my manager any staff needs and issues
- Problem solve under fast paced conditions
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
Supervisor for bashi restaurant
TERRANEA RESORT
Palos Verdes, Ca
05.2017 - 06.2021
- Assist manager in mentoring and assisting restaurant staff, scheduling, and daily assistance with restaurant floor where needed
- Conduct inventory for beverage levels and collect thorough count of products
- Conduct interviews for future hires and prepare training packets for incoming staff
- Learned how to re-open a restaurant after a pandemic and prepare guests and staff for constant updates on safety protocols and safety measures
- Jump in the line whether it was bartending, assisting tables, run food or helping the host stand whenever an associate needed help
- Assist with guest complaints and how to properly defuse a situation and to provide compensation when needed for guests
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Food and Beverage Coordinator
TERRANEA RESORT
Palos Verdes, Ca
04.2019 - 02.2020
- As a Food and Beverage Coordinator I would assist guests in booking large party events for all 5 of the outlets located within Terranea Resort
- Provide menu options, beverage prices and packages, and also personalized menus for their events
- Proficient with Indesign and Canva for menu and document creations
- Manage and schedule phone call meetings with clients
- Assist with phone calls for Food and Beverage Question Line
- I was an asset for the office for having previous experience as a hostess and would be leaned on by the other coordinators when it came to reservation questions and best times to offer guests
- Meet guests and host tours of the property and the outlets to better show guests what outlet would best fit their event needs
- Communication with management and culinary leaders with all 5 outlets when it came to guest requests, questions, and also any assistance they were in need when it came to menu edits and reservation management
- Assist in banquet events for specialty holiday parties
Nelson’s Hostess
TERRANEA RESORT
Palos Verdes, Ca
05.2017 - 01.2019
- Became Head host to train any new hires that joined for the holiday seasons
- As Head Host I learned to use Indesign for menu edits to properly maintain stability and consistency with menus and overall ambience. And would be responsible for printing and maintaining menus.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Billings Clerk Assistant
BRAND Energy Services
Chevron Refinery, El Segundo
08.2016 - 02.2017
- Assist with Payroll
- I would keep track of employees hours and benefit information and share said information with our head human resources department in another location.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Bridal Consultant
David’s Bridal
Torrance, Ca
05.2016 - 08.2016
- As a bridal consultant I would assist brides with appointments in choosing their bridal gowns, bridesmaid dresses and dresses for other members of their event
- We would have fittings and consultations on what fit best for their body type, what worked with their budget and also what would work with their timeline
- I also learned know how to work their cahier and how to promote deals, coupons, and any refunds for customers
- I could look up dresses and see delivery times, costs for said for deliveries
- Another duty was assisting with restocking items and how to properly keep the sales floor looking clean and polished.
Cashier
Polly Ann Bakery
San Pedro, Ca
07.2011 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Train any new hires or current staff on any responsibilities for the bakery as well
- Work closely with manager and assist in posting events and new product photos on social media platforms and assist with any emails when she was away on vacations or personal leave.
- Open and close bakery: assist with replenishing products, cash register and other supplies needed for operations.
- Conduct cake tastings
Education
Community College -
El Camino Community College
01.2015
High School -
Port of Los Angeles
01.2011
Skills
- Customer Service
- Administration
- Scheduling
- Food Safety
- Multitasking and Organization
- Inventory Management
- Food Preparation
- Attention to Detail
- Staff Management
Certification
Associates Degree, El Camino Community College, Torrance, CA, English, Social and Behavioral Science
Volunteer Experience
- Dodson Middle School, Drama Class Mentor
- 7th Street Elementary, Teacher Assistant and Tutor
- A.P. U.S. History, Tutor
- Cabrillo Beach Junior Lifeguard
Timeline
Catering Kitchen Manager
MBM Hospitality
10.2023 - Current
Operations Assistant Manager
Made by Meg
06.2021 - 10.2023
Food and Beverage Coordinator
TERRANEA RESORT
04.2019 - 02.2020
Supervisor for bashi restaurant
TERRANEA RESORT
05.2017 - 06.2021
Nelson’s Hostess
TERRANEA RESORT
05.2017 - 01.2019
Billings Clerk Assistant
BRAND Energy Services
08.2016 - 02.2017
Bridal Consultant
David’s Bridal
05.2016 - 08.2016
Cashier
Polly Ann Bakery
07.2011 - 05.2016
Community College -
El Camino Community College
High School -
Port of Los Angeles