Clarissa Fournerat
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of taking on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
35M - Human Intelligence Collector
Oklahoma National Guard
10.2018 - Current
- Frequently assumed responsibilities that are above current grade and position.
- As a Non-Commissioned Officer, provided mentorship and guidance to over a dozen junior team members, ensuring organizational efficiency through effective personnel management and training, promoting professional development.
- Prepared detailed reports summarizing findings from intelligence collection activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Rock Wall Staff
Boulders Climbing Center
07.2023 - 12.2024
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies.
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Rock Wall Team Lead
Climb Tulsa
07.2021 - 05.2023
- Monitored team performance and provided regular feedback to drive continuous improvement.
- Developed strong relationships with members through effective communication and exceptional customer service skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Rock Wall Assistant Manager
Summit Climbing, Fitness And Yoga
08.2018 - 10.2018
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Rock Climbing Instructor
ClimbUp
08.2017 - 08.2018
- Met needs of different students by adapting teaching materials and methods.
- Helped clients set and achieve health and wellness goals.
- Organized activities to promote learning and increase student enjoyment.
Babysitter
Self-Employeed
08.2012 - 07.2016
- Provided attentive and nurturing care for children ranging in age from toddlers to pre-teens.
- Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities.
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities.
- Assisted with homework assignments, offering guidance and support as needed.
Children's Ministry Volunteer
Father's House Church
04.2010 - 07.2016
- Created a safe and welcoming environment for children by following appropriate safety protocols and procedures.
- Implemented engaging curriculum for children's ministry programs, incorporating age-appropriate activities and lessons.
- Communicated with parents to address individual needs or concerns regarding their children.
Rock Wall Attendant
Lifetime Fitness Center
01.2015 - 09.2015
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to guests regarding requested locations and events.
Education
In Progress BA - Criminology
University of Oklahoma
Norman, OKIn Progress AA - Arabic
Defense Language Institute
Monterey, CAHigh School Diploma -
Metro Christian Academy
Tulsa, OK05.2016
Skills
- Staff Management
- Time Management
- Customer Service and Satisfaction
- Training and Orientation
- Money Handling
- Product and Service Knowledge
- Bi-Lingual
- Intelligence Analysis
- Conflict Resolution
- Attention to detail
Timeline
Rock Wall Staff
Boulders Climbing Center
07.2023 - 12.2024
Rock Wall Team Lead
Climb Tulsa
07.2021 - 05.2023
35M - Human Intelligence Collector
Oklahoma National Guard
10.2018 - Current
Rock Wall Assistant Manager
Summit Climbing, Fitness And Yoga
08.2018 - 10.2018
Rock Climbing Instructor
ClimbUp
08.2017 - 08.2018
Rock Wall Attendant
Lifetime Fitness Center
01.2015 - 09.2015
Babysitter
Self-Employeed
08.2012 - 07.2016
Children's Ministry Volunteer
Father's House Church
04.2010 - 07.2016
In Progress BA - Criminology
University of Oklahoma
In Progress AA - Arabic
Defense Language Institute
High School Diploma -
Metro Christian Academy
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