Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Garcia

Walnut,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at Curbside Express Lax. Skilled in cross-functional teamwork and financial management, I excel in creating efficient schedules and fostering client relationships. Achieved a high return customer rate by leveraging interpersonal skills and problem-solving abilities, ensuring business growth and operational excellence.

Overview

10
10
years of professional experience

Work History

Manager

Curbside Express Lax
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Hair Stylist

J Anthony Salon
08.2014 - 05.2020
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Cosmetology License - Cosmetology Education

Cerritos College
Norwalk, CA

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Business Development
  • Financial Management
  • Expense Tracking
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Hiring and Training
  • Customer Relationship Management
  • MS Office
  • Good Judgment
  • Interpersonal Relations
  • Schedule Management
  • Shift Scheduling
  • Emergency Response

Timeline

Manager

Curbside Express Lax
03.2020 - Current

Hair Stylist

J Anthony Salon
08.2014 - 05.2020

Cosmetology License - Cosmetology Education

Cerritos College

High School Diploma -

Santa Fe High School

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Clarissa Garcia