Summary
Work History
Education
Skills
Timeline
Generic

Clarissa Garrison

Colton,OR

Summary

Dynamic Customer Service Specialist with a proven track record at Van's Aircraft, Inc., excelling in complaint resolution and customer retention. Leveraged strong communication skills to enhance satisfaction and streamline processes, achieving significant improvements in service metrics. Proficient in CRM systems, fostering trust and delivering tailored solutions to meet client needs.

Work History

Customer Service Specialist

Van's Aircraft, Inc.
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Processed orders and maintained customer records in CRM system.
  • Collaborated with team members to resolve customer issues effectively.
  • Provided product information and recommendations to enhance customer satisfaction.
  • Trained new staff on company policies and customer service best practices.
  • Monitored service metrics, identifying areas for process improvement and efficiency gains.
  • Developed training materials to streamline onboarding procedures for new employees.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Shipping Supervisor

Van's Aircraft, Inc.
  • Supervised daily shipping operations, ensuring compliance with safety and quality standards.
  • Coordinated logistics for timely dispatch of aircraft components to domestic and international clients.
  • Trained team members on proper handling of materials and equipment to enhance efficiency.
  • Implemented process improvements that reduced shipping errors and streamlined workflow.
  • Supervised shipping team of Number employees.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
  • Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
  • Pulled, verified, and packaged items for shipment.
  • Enhanced shipping efficiency by implementing proper packaging methods and material usage.
  • Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Trained new team members on proper and safe use of tools and equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.

Shipping Team Lead

Van's Aircraft, Inc.
  • Oversaw daily shipping operations to ensure timely dispatch of aircraft components.
  • Coordinated logistics and transportation with vendors to optimize delivery schedules.
  • Trained and mentored team members on shipping protocols and safety procedures.
  • Implemented process improvements that enhanced workflow efficiency in shipping department.
  • Monitored inventory levels and managed stock replenishment for shipping supplies.
  • Resolved shipment issues promptly, fostering strong relationships with customers, vendors, and carriers.
  • Managed daily workload distribution among team members based on skillset evaluation and individual strengths analysis.
  • Maintained a safe work environment by enforcing compliance with safety protocols and conducting regular inspections.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Document Control Specialist

Van's Aircraft, Inc.
  • Organized and maintained project documentation in compliance with industry standards.
  • Implemented document control processes to streamline workflow efficiency.
  • Collaborated with cross-functional teams to ensure accuracy of technical documents.
  • Managed version control for all engineering drawings and specifications.
  • Assisted in the development of standard operating procedures for documentation processes.
  • Facilitated timely distribution of documents to support project timelines and deliverables.
  • Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
  • Converted documents from one application to another.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Streamlined document control processes by implementing efficient organization and filing systems.
  • Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant guidelines and procedures.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Checked blueprints and drawings for accuracy and completeness.
  • Managed technical documentation flow of engineering, project management, and construction activities.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Transmitted documents, organized revisions and tracked changes.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.

Packer Associate

Van's Aircraft, Inc
  • Packaged aircraft components efficiently for shipment, ensuring quality standards met.
  • Operated packaging machinery, adhering to safety protocols and operational guidelines.
  • Collaborated with team members to streamline packing processes and improve workflow.
  • Conducted inventory checks to maintain stock levels and reduce material waste.
  • Trained new associates on proper packing techniques and safety procedures.
  • Maintained cleanliness and organization of packing area, promoting a safe working environment.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Exceeded daily productivity goals consistently through effective time management and prioritization skills.
  • Trained new Packer Associates on proper techniques and protocols within the workplace, fostering a collaborative environment for continued growth.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Assembled boxes, cartons and containers to package items.
  • Utilized adhesive labels and other materials to package items.

Receptionist

Molalla Aquatic Center
  • Greeted and assisted visitors, enhancing customer experience and promoting a welcoming environment.
  • Managed phone inquiries, providing accurate information and directing calls to appropriate staff.
  • Scheduled appointments and maintained calendar for facility usage, ensuring smooth operations.
  • Processed registrations and payments, maintaining accuracy in financial transactions.
  • Assisted with daily administrative tasks, improving overall office efficiency and workflow.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Collected Type payments, processed transactions and updated relevant records.

Business Manager

Maximum Automotive & Custom Exhaust
  • Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
  • Oversaw daily business operations, ensuring compliance with industry regulations and company policies.
  • Managed vendor relationships, negotiating contracts to secure favorable terms for procurement of materials.
  • Analyzed financial reports to identify cost-saving opportunities and improve budget management processes.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

No Degree - Human Services Generalist

Clackamas Community College
Oregon City, OR

Skills

Customer service

Timeline

Customer Service Specialist

Van's Aircraft, Inc.

Shipping Supervisor

Van's Aircraft, Inc.

Shipping Team Lead

Van's Aircraft, Inc.

Document Control Specialist

Van's Aircraft, Inc.

Packer Associate

Van's Aircraft, Inc

Receptionist

Molalla Aquatic Center

Business Manager

Maximum Automotive & Custom Exhaust

No Degree - Human Services Generalist

Clackamas Community College

Similar Profiles

CREATE PROFILE
Clarissa Garrison