Highly-organized with three plus years of experience in front office support and sales. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft office with strong knowledge of computer fundamentals. Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Floater
Northeast Endocrinology
06.2024 - 02.2025
Expedited document preparation by formatting, editing, proofreading, printing, scanning, and distributing as needed.
Handled sensitive information with discretion, ensuring confidentiality when dealing with financial data or personal records.
Gained proficiency in multiple software applications to provide knowledgeable assistance in various departments as needed.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Improved office ambiance, selecting music and reading materials for waiting area.
Improved patient follow-up, reducing missed appointments through effective reminder calls.
Reduced administrative errors by consistently verifying insurance information.
Facilitated patient education by distributing relevant health and wellness pamphlets.
Streamlined office communication by effectively coordinating between doctors and nurses.
Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Improved accuracy of patient data with meticulous record-keeping.
Improved workflow efficiency, organizing back-office supplies and equipment.
Streamlined billing processes, ensuring accurate and timely invoicing.
Managed patient appointments efficiently, reducing wait times significantly.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Pre K 4 Paraprofessional
Judson Independent School District
09.2023 - 01.2024
Supported classroom activities and individualized instruction for diverse student needs.
Collaborated with lead teachers to develop engaging lesson plans and materials.
Assisted in implementing behavioral management strategies to enhance student focus.
Monitored student progress and provided feedback to educators on performance levels.
Facilitated small group learning sessions, promoting peer interaction and collaboration.
Developed supportive relationships with students, fostering a positive classroom environment.
Participated in professional development opportunities to stay current with best practices in early childhood education, enhancing teaching skills and knowledge.
Fostered a sense of community within the classroom by promoting collaboration and teamwork among students.
Helped establish routines that promoted safety, self-regulation, independence in young learners.
Maintained accurate attendance records, tracking absences or tardiness while adhering to school policies.
Promoted the development of social skills among Pre-K students through interactive group activities.
Aided in preparing materials for daily lessons, allowing lead teacher more time focusing on instructional planning.
Developed strong relationships with families through regular communication on their child''s growth and progress in the program.
Front Office Receptionist
Dental World
11.2019 - 04.2022
Facilitate Prepared and communicated treatment plan instructions for patients to at-home and continuing care.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Responded to telephone inquiries from patients and Doctors and delivered information to inform and educate callers.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and updated information.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Determined needs of visitors and provided information or solutions.
Verified insurance legibility
Implemented smart sheet for marketing purposes
Food Server
Big House Burgers
05.2014 - 08.2015
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Sales Representative
AT&T Inc
03.2013 - 04.2014
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Landed many new customer accounts through effective customer service and powerful cold-calling scripts.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Prepared and processed contracts and order forms for new and existing customers.
Actualized strategies to continuously improve customer service, company or brand visibility and wireless product services provided.
Created and implemented store displays, promoting sales and growth.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Monitored customer order process and addressed customer issues.
Built client base and promoted products to new and existing clients.
Front Office Receptionist
Almouie Pediatrics
05.2013 - 03.2014
Facilitate Prepared and communicated treatment plan instructions for patients to at-home and continuing care.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Responded to telephone inquiries from patients and Doctors and delivered information to inform and educate callers.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and updated information.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Determined needs of visitors and provided information or solutions.
Education
High School Diploma -
Alice High School
Alice, TX
Some College - Medical Office Specialist
Southern Careers Institute Inc
Corpus Christi, TX
Some college - undefined
Coastal Bend College
Alice, TX
Skills
Flexible schedule
Dental Receptionist (Less than 1 year)
Medical Coding
Project Scheduling
EMR systems
Proper phone etiquette (9 years)
Customer Service (6 years)
Billing
Insurance Verification (Less than 1 year)
On-site product demonstrations
Territory sales
ICD-9
Account management understanding
Data Entry (2 years)
Product merchandising and distribution
Medical billing
Spanish
Medical office experience (3 years)
Certification
Medical Office Specialist
Interests
Additional Skills (Stay-at-Home Mom Experience of 3 yrs)
Strong time management and multitasking abilities developed through managing household schedules and responsibilities
Conflict resolution and communication skills gained from supporting children's daily routines and needs
Organized and efficient in maintaining household operations, scheduling appointments, and coordinating activities
Adaptable and quick to respond to changing situations and challenges
Experience supporting learning, homework, and skill development for children of various ages
