Clarissa Gunther
Fontana,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hot Topic, Inc.
09.2018 - 11.2022
- Assist the Store Manager in planning and implementing strategies to attract customers
- Daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Execute floor sets
- Process shipment and place new product out
- Manage the store's personal social media accounts
- Open and closing operations for the store
- Visual Merchandising and floor sets
Front Desk Guest Service Representative
European Wax Center
01.2018 - 08.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Coordinated group bookings efficiently, assisting event planners with logistics and accommodations as needed.
- Managed phone lines effectively, maintaining a courteous demeanor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Consultant
CarMax
10.2016 - 06.2017
- Customer service in appraising and selling vehicles of all makes and models. Financing. Eoffice.
Guest Service Representative
AYRES HOTEL
05.2012 - 12.2013
- Greeted and welcomed all hotel guests with a smile.
- Accommodated guests' requests
- Set wake up calls
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance, housekeeping and Sales
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Greeted, registered, assigned rooms to guests and issued keys
- Answered telephone calls using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Verified customers' credit and established how the customer would pay for the accommodation.
- Computed bills, collected payments and made change for guests.
- Recommended top dining and entertainment options for guests in the area
- Maintain the hotel lobby and business center
- Night audit.
- Shuttle Driver
- Ran errands for Management
Assistant Manager
WET SEAL INC
08.2009 - 10.2016
- Maintained friendly and professional customer interactions at all times.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk
Education
HIGH SCHOOL DIPLOMA -
Rialto High School
Rialto, CA01.2007
Skills
- Retail Management
- Visual Merchandising
- Staff training and development
- Cash handling proficiency
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
- Driver's License
- Sales License
Timeline
Assistant Store Manager
Hot Topic, Inc.
09.2018 - 11.2022
Front Desk Guest Service Representative
European Wax Center
01.2018 - 08.2018
Sales Consultant
CarMax
10.2016 - 06.2017
Guest Service Representative
AYRES HOTEL
05.2012 - 12.2013
Assistant Manager
WET SEAL INC
08.2009 - 10.2016
HIGH SCHOOL DIPLOMA -
Rialto High School
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