Clarissa Gutierrez
Oceanside,CA
Summary
Organized, tech-savvy administrative professional with experience supporting cross-functional teams, managing daily operations, and maintaining accurate documentation in both construction and software as a service startup environments. Known for adaptability, strong communication, and attention to detail. Passionate about improving processes, and contributing to a collaborative office culture.
Overview
6
6
years of professional experience
Work History
Software Engineer & Operations Support (Startup Environment)
Orchyd LLC
10.2021 - 03.2024
- Played multiple roles across customer service, quality assurance, bug fixing, and feature development for Orchyd, a cross-platform menstrual health mobile application built on the Angular framework.
- Led customer support efforts, triaged user-reported issues, tracked and documented bugs, and coordinated resolutions with team members.
- Demonstrated professionalism in responding to customer inquiries promptly and empathetically, providing clear and detailed instructions.
- Participated in interdepartmental meetings to review weekly accomplishments, set new goals, and brainstorm ideas for future features over video conference, Slack, Asana, and Google Drive
- Leveraged new AI tools to investigate and resolve bugs, while learning effective communication techniques to interact with an AI to achieve desired results.
- Recognized for consistently delivering high-quality service and resolving user issues promptly, resulting in increased user satisfaction and positive feedback.
- Recognized for reliability, initiative, and ability to adapt in a fast-paced, evolving startup environment.
Temporary Office Assistant
Z-Man Construction Inc.
09.2024 - 10.2024
- Supported day-to-day office operations, performing quality assurance for timekeeping and billing.
- Communicated with construction teammates to resolve discrepancies and maintain accurate client records.
- Ensured uniform documentation and contributed to smooth administrative workflows.
Computer Science Teaching Assistant & Tutor
MiraCosta College
08.2019 - 10.2021
- Supported lesson preparation, tracked student progress, and assisted instructors with academic logistics.
- Led class sessions and one-on-one tutoring for diverse students, simplifying complex technical topics.
- Demonstrated professionalism, patience, and organizational skill while managing multiple student needs.
Personal & Professional Growth
11.2024 - 09.2025
- Immersed in Mandarin language and Chinese culture to strengthen cross-cultural communication and adaptability.
Education
Associate in Arts - Computer Programming Fundamentals
MiraCosta College
Oceanside, CA05.2019
Skills
- Office Administration
- Customer Service
- Time & Data Management
- Google Workspace
- Microsoft Office Suite
- Slack
- Zoom
- Asana
- Figma
- GitHub
- Invoice Tracking
- Process Documentation
- Languages: English (Native), Spanish (Intermediate), Mandarin (Basic Conversational HSK 3)
- Programming languages: TypeScript, JavaScript, HTML, CSS, SCSS, Java, C
Timeline
Personal & Professional Growth
11.2024 - 09.2025
Temporary Office Assistant
Z-Man Construction Inc.
09.2024 - 10.2024
Software Engineer & Operations Support (Startup Environment)
Orchyd LLC
10.2021 - 03.2024
Computer Science Teaching Assistant & Tutor
MiraCosta College
08.2019 - 10.2021
Associate in Arts - Computer Programming Fundamentals
MiraCosta College