Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Clarissa Gutierrez-Quevedo

San Diego,CA

Summary

Organized and dependable candidate seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to build positive relationships with individuals from various backgrounds.

Overview

9
9
years of professional experience

Work History

Child Support Officer

County of San Diego
12.2023 - Current
  • Manage high volume caseload for Court order establishment and enforcement via financial analysis.
  • Conducted client interviews, ensuring all necessary paperwork was completed accurately and efficiently.
  • Provided exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
  • Contributed to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining high percentage of child support collections.
  • Improved inter-agency coordination by fostering strong relationships with other child support agencies and social services providers.
  • Supported families in crisis situations by connecting them with appropriate resources such as health and human services, food/shelter assistance, legal assistance or employment resources.
  • Utilized critical thinking skills to adapt to changing policies, procedures, and priorities

Loss Mitigation Coordinator

Guild Mortgage
07.2022 - 12.2023
    • Liaison between FHA/VA borrowers experiencing financial hardship and Analyst in collecting necessary loan documents to initiate the process of determining potential workout options
    • Directed regular communication with an average of 15-50 borrowers daily via phone, email, and written correspondence
    • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
    • Manage, create reports and analyze assigned loan pipelines of 30 - 80 borrowers in order to review incoming documentation in a timely manner
    • Reviewed borrower documentation for accuracy, ensuring eligibility requirements were met for appropriate loss mitigation programs.
    • Provided training and support to new Loss Mitigation Coordinators, enhancing overall team performance and knowledge.
    • Improved customer satisfaction rates by addressing concerns and providing timely resolutions to loss mitigation issues.

School Disease Intervention Specialist

CDC Foundation
12.2021 - 07.2022
    • COVID-19 Surge staff aiding in team identifying and interviewing hundreds of cases, contacts, and others in the school system, parents/guardians, and community
    • Ensure compliance with established state and federal laws and school system's regulations related to disease control and prevention by building rapport and partnering with school officials and families
    • Partnering with several local school nurses in order to update student immunization records and coordinate and perform vision and hearing screenings for elementary aged students
    • Assisted with non-clinical daily duties to aid in re-establishing regular practices.
    • Established trust with affected students and their families through empathetic communication, cultural sensitivity, and professionalism during personal interactions.

Youth Development Teacher

YMCA
05.2019 - 03.2020
    • Planning, implementing, and facilitating age-appropriate activities for elementary-aged children
    • Supported student physical, mental, and social development using classroom games and activities.
    • Managed active supervision of 10-25 children for indoor and outdoor play
    • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive environment.
    • Prepared and maintained classroom to Licensed Child Care Center standards.

Target Protection Specialist

Target
11.2015 - 05.2019
    • Promote a positive Guest experience through positive communication and partnering with local law enforcement for security incidents
    • Implemented daily reports in different departments to identify possible trends in internal, external, and operational shortage
    • Daily inventory auditing and documented 10-25 weekly detailed theft incident reports
    • Identified trends in market shortage reports to aid in determining store specific needs
    • Prioritized ensuring safety and physical security of Team Members and Guests by ensuring Spill/First aid kits complete, Disaster plans up-to-date, following up with team members on department specific concerns, and interior/exterior building security checks
    • Utilized Guest Service to support loss prevention of physical assets
    • Acted as a mentor for Target Protection Specialist in District by training multiple security specialist for Southern region of San Diego.

Education

Bachelors of Arts in Liberal Arts and Sciences Psychology -

San Diego State University
San Diego, CA

Associate of Arts in Psychology - undefined

Cuyamaca Community College
El Cajon, CA

Skills

Analytical Thinking

Great communication skills

Parent-Child Communication

Trauma Informed Care Framework

Client Interviewing

Community Referrals

Proficient computer skills

Policy Knowledge

Case Management

Attention to Detail

Adaptable to change

Analytical Thinking

Accomplishments

  • Employee Recognition Award (ERAP) for Quarter I May 2024 Most Just Ask Collections


Timeline

Child Support Officer

County of San Diego
12.2023 - Current

Loss Mitigation Coordinator

Guild Mortgage
07.2022 - 12.2023

School Disease Intervention Specialist

CDC Foundation
12.2021 - 07.2022

Youth Development Teacher

YMCA
05.2019 - 03.2020

Target Protection Specialist

Target
11.2015 - 05.2019

Bachelors of Arts in Liberal Arts and Sciences Psychology -

San Diego State University

Associate of Arts in Psychology - undefined

Cuyamaca Community College

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Clarissa Gutierrez-Quevedo