Clarissa Hand
Ruby,SC
Summary
I have always thrived in a team oriented environment, and I can credit that to my excellent communication skills. I enjoy challenges and work quickly to solve any problems at hand. I am always eager to learn new things, and enjoy the excitement of new opportunities because they help me grow in my career and as a person.
Overview
4
4
years of professional experience
Work History
Reservationist
OneSupport
09.2023 - Current
- Managed high volume of customer inquiries through phone.
- Assisted customers with booking, modifying, and cancelling reservations.
- Maintained an organized system for managing customer/reservation information.
Technical Support Representative
OneSupport
04.2023 - 09.2023
- Managed high volume of customer inquires through phone.
- Assisted customers with the installation/configuration of internet modems, routers, and etc.
- Performed remote diagnostics to identify/resolve technical issues.
- Maintained accurate records of customer interactions.
Customer Service/Sales Representative - Business
OneSupport
01.2022 - 04.2023
- Managed high volume of customer inquiries through phone and email.
- Assisted customers with account changes, billing inquiries, and service upgrades/downgrades.
- Maintained accurate records of customer interactions/transactions.
- Exceeded monthly performance metrics set by management.
Customer Service Representative - Residential
OneSupport
06.2021 - 01.2022
- Managed high volume of customer inquiries through phone and email.
- Assisted customers with account changes, billing inquiries, and service upgrades/downgrades.
- Maintained accurate records of customer interactions/transactions.
- Exceeded monthly performance metrics set by management.
Education
High School Diploma -
Chesterfield High School
01-2014
Timeline
Reservationist
OneSupport
09.2023 - Current
Technical Support Representative
OneSupport
04.2023 - 09.2023
Customer Service/Sales Representative - Business
OneSupport
01.2022 - 04.2023
Customer Service Representative - Residential
OneSupport
06.2021 - 01.2022
High School Diploma -
Chesterfield High School
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