Hi, I’m
Clarissa Henderson
Glen Burnie,MD
"If you are feeling disheartened, that you are somehow not enough, set your heart ablaze. Dry your eyes and look ahead."
Rengoku from Demon Slayer: Kimetsu no Yaiba
Summary
CUSTOMER SERVICE SKILLED
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Rail Traffic Controller position. Ready to help team achieve company goals.
Security Clearance: Active
Overview
10
years of professional experience
Work History
Falken Industries, LLC
Access Control Specialist
11.2021 - Current
Job overview
- Performed technical inspections of all individuals and/or vehicles seeking access to the site
- Conducted reports/after-action logs indicating actions taken during any shift
- Knowledgeable in Construction and Assess Control safety
- Managed building access control systems and developed lock and unlock protocols with key control
- Maintained clean and organized gate area
- Performed over 4 patrols of facility grounds
- Reviewed guest identification and employee credentials to authorize entry onto premises
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Reviewed IDs and building credentials for workers and visitors.
- Prepared and maintained records and documentation pertaining to incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Completed hourly patrols of facility, grounds and perimeter.
- Prevented theft or misappropriation of goods, money or other items of value.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Kept check-in area clean and neat at all times.
Maryland Air National Guard
Services NCOIC
10.2013 - Current
Job overview
- Reviewed and reconciled discrepancies in accounts and financial documentation
- Accurately made change for cash transactions to ensure that the mission could continue to flow
- Managed FSS readiness and protocol training
- Conducted QA Assessments to identify training shortfalls
- Assesses the effect on financial resources based on regulatory requirements, and other crucial elements to assure mission success
- Evaluated training programs to determine staff, equipment, and critical resource needs
- Advise Senior leaders on how to reduce food operating costs by leveraging existing resources
- Manages the Wing Fitness program to ensures all members are in compliance with AFI 36- 2905
- Data entry of fitness results in Air Force Fitness Management System (AFFMS II)
- Prepared summary papers regarding findings and identified issues within unit
- Kept customer and food preparation areas clean and well-organized
- Retooled internal storeroom processes and increased
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Delegated work to staff, setting priorities and goals
- Monitored cash intake to reduce discrepancies.
- Handled administrative requirements, maintained records and submitted operational reports.
- Planned and coordinated tactical movements of personnel and equipment.
- Created contingency plans to address unexpected tactical scenarios.
- Prepared and delivered investigative reports and briefings.
- Communicated with command centers to develop and execute tactical plans.
- Led team in developing strategic plans to meet operational objectives.
Marshalls/TJMAXX INC
Customer Service Associate
10.2016 - 10.2021
Job overview
- Supports and participates in store shrink-reduction goals and programs
- Promote credit and loyalty programs to customers
- Attend and contribute to team meetings
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Properly document all incidents per policy
- Educated customers on special pricing opportunities and company offerings
- Reviewed account and service histories to identify trends and resolve issues
- Addressed inquiries, resolved customer issues, and managed customer relations
- Trained new hires on products and services, best practices, and protocols to reduce process gaps
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
Maryland Air National Guard
Human Resource Assistant
08.2019 - 02.2020
Job overview
- Responsible for oversight, verification, and authorization of identification (ID) cards for all branch service members, retired members, and enrollment of eligible family members in Defense Enrollment Eligibility Reporting System (DEERS)
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Provide a high level of customer support to approximately 60-70 customers per week and direct them in the appropriate direction if further assistance is needed
- Manage appointments and guarantee that customers are processed in a timely manner
- Certify that customers provide approved government-issued identification before issuing military ID cards
- Certify that members' DEERS records, personal identification, and all confidential information are handled per PII policy
- Update DEERS records based on the source documentation provided by members
- Contact Tier 1 support as needed
- Assist guard members with in-processing and out-processing at the Military Personnel
- Management of military awards and decorations programs, per Air Force policy
- Instruction QC promotion packages.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Developed and maintained HR policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Helped employees register for benefits programs using online portals.
- Answered and redirected incoming phone calls for office.
Education
CCAFColorado Springs, CO
from Hospitality And Fitness Management
University Overview
Dean's List, GPA: 3.8
Some College, The University of Maryland Global Campus
from Accounting And Finance
Some College, Prince George's Community College
from Accounting and Taxation
Skills
- Problem-Solving
- Critical Thinking
- Reliable & Trustworthy
- Process Improvement
- Relationship Building
- Interpersonal Communication
- Customer Service
- Quick Thinking
- Facility Policies and Procedures
- Administrative Management
- Asset Protection
- Active Learning
- Incident Reporting
- Documentation Support
- Customer Experience
Accomplishments
- Completed Base Service Manager course - February 2023
- Completed JMAR Basic Protocol course - March 2023
Additional Information
Activated National Guard - Operational Support 32April 2020 - August 2021
- Supporting the COVID-19 Mass Vaccination mission in Baltimore, MD
- Coined by the Chief Master Sergeant of the Aor Force
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Access Control Specialist
Falken Industries, LLC
11.2021 - Current
Human Resource Assistant
Maryland Air National Guard
08.2019 - 02.2020
Customer Service Associate
Marshalls/TJMAXX INC
10.2016 - 10.2021
Services NCOIC
Maryland Air National Guard
10.2013 - Current
CCAF
from Hospitality And Fitness Management
Some College, The University of Maryland Global Campus
from Accounting And Finance
Some College, Prince George's Community College
from Accounting and Taxation
Similar Profiles
Arthur PhiferArthur Phifer
Site Security Manager at Falken Industries, LLCSite Security Manager at Falken Industries, LLC
Rithya SuonRithya Suon
Construction Surveillance Technician at Falken IndustriesConstruction Surveillance Technician at Falken Industries
JULIE DEARDORFFJULIE DEARDORFF
Construction Surveillance Technician at Falken IndustriesConstruction Surveillance Technician at Falken Industries
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
NADYA BULTMAN-WILSONNADYA BULTMAN-WILSON
Teacher Assistant at Wesley DaycareTeacher Assistant at Wesley Daycare