Clarissa Pringle
Rocky Mount,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. I also enjoy working in teams but do not mind working by myself. Team collaboration is very important to me so that we all reach our goals and grow together as one. Communication is also a very important skill that I like to practice so that no matter the situation, I want my clients and my co workers to know that I am listening and am attentive to them.
Overview
12
12
years of professional experience
Work History
Relationship Banker
First National Bank Of Pennsylvania
Garner, NC
08.2023 - 05.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Personal Banker I
Fifth Third Bank
Raleigh, NC
03.2021 - 07.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Part Time Teller
Wells Fargo
Rocky Mount, NC
10.2019 - 03.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Merchandise Associate
Best Buy
Fayetteville, NC
10.2013 - 02.2019
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted customers in selecting products, providing expert knowledge on merchandise features.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Trained new associates on store procedures, enhancing team performance and service quality.
- Conducted regular audits of sales floor displays to maintain compliance with corporate standards.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NCSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling/management
- Financial services
- Money handling
- Cross-selling products
- Retail experience
- Planogram execution
- POS software
- Sales
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
First National Bank Of Pennsylvania
08.2023 - 05.2025
Personal Banker I
Fifth Third Bank
03.2021 - 07.2023
Part Time Teller
Wells Fargo
10.2019 - 03.2021
Merchandise Associate
Best Buy
10.2013 - 02.2019
High School Diploma -
Northern Nash High School