Clarissa Holmes
Douglassville,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Patient Care Tech Extender
Tower Health
Reading, PA
10.2024 - Current
- I worked with Kronos and Epic daily.
- Screened patients for MRI testing.
- Prepared patients for MRI testing.
- Prepared MRI tables for testing and knowing specific coils to use for specific body parts.
- Put patients in the MRI machine for testing.
- Keeping the office sanitized, organized, and ensuring that all equipment and supplies are stocked.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Responded promptly to any emergency situations that arose within the facility.
- Provided emotional support and counseling to patients during difficult times.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Monitored patient progress and updated care plans accordingly.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assisted physicians in performing various procedures related to patient care needs.
Customer Care Representative
Geo Blue / Blue Cross Blue Shield
King Of Prussia, PA
06.2024 - Current
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Answered customer inquiries over the phone and via email.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Police Officer
City Of Philadelphia
Philadelphia, PA
11.1998 - 05.2024
- Working under the direct supervision of the captain of the district.
- Administrative duties in the captain's office such as, keeping track of crime in the area, data entry, organizing files, distributing training materials for colleagues.
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Maintained order during civil disturbances or protests.
- Counseled victims of domestic violence regarding available resources and legal options.
Patient Care Technician
Tower Health
Wyomissing, PA
05.2021 - 11.2023
- Worked with Kronos and Epic daily.
- Conducted daily charting of patients in Epic.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06-1997
Some College (No Degree) - Nursing
Pennsylvania Institute of Technology
Media, PASkills
- Crime Prevention
- Crime Scene Management
- Witness interviewing
- Emergency Response Coordination
- Interviewing
- Report writing
- Community Relations
- Human Relations
- Market Strategies
- Planning and coordination
- De-escalation
- Answering calls
- Scheduling appointments
- Healthcare documentation
- Patient care
- Database coordination
- Healthcare system navigation
- Medical terminology
- New hire training
- Nursing background
- Customer service
- Patient safety
- Critical thinking skills
- Team work
Timeline
Patient Care Tech Extender
Tower Health
10.2024 - Current
Customer Care Representative
Geo Blue / Blue Cross Blue Shield
06.2024 - Current
Patient Care Technician
Tower Health
05.2021 - 11.2023
Police Officer
City Of Philadelphia
11.1998 - 05.2024
High School Diploma -
Overbrook High School
Some College (No Degree) - Nursing
Pennsylvania Institute of Technology
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