Clarissa Huges
Waukesha
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waukesha State Bank
Waukesha
09.2023 - 08.2025
- Assisted customers with inquiries regarding banking products and services.
- Resolved customer issues promptly, maintaining positive relationships and trust.
- Utilized banking software to manage account information and transaction history.
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
- Assisted customers in navigating company website, troubleshooting technical issues, and help with login accounts.
- Adapted quickly to new policies and procedures, ensuring compliance with regulations
Customer Service Representative
Batteries Plus
Hartland
08.2022 - 09.2023
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer accounts, ensuring timely updates and resolution of issues.
- Utilized CRM software to document interactions and track service requests.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Personal Care Aide
Consumer Direct Care Network
Hudson
03.2015 - 11.2022
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Maintained clean, safe environments through diligent housekeeping practices.
- Documented care plans and progress notes accurately to ensure quality service delivery.
- Supported clients in medication management, promoting adherence to prescribed regimens.
Education
High School Diploma -
James Madison Academic Campus
James Madison Academic Campus06-2015
Skills
- Banking software
- Customer relationship management
- Account management
- Payment processing
- Technical troubleshooting
- Service delivery improvement
References
References available upon request.
Timeline
Customer Service Representative
Waukesha State Bank
09.2023 - 08.2025
Customer Service Representative
Batteries Plus
08.2022 - 09.2023
Personal Care Aide
Consumer Direct Care Network
03.2015 - 11.2022
High School Diploma -
James Madison Academic Campus