Clarissa Jimenez
Houston,TX
Summary
Results-driven Bilingual in English/Spanish Medical Coding and Front Office Specialist with 12+ years of customer service experience and formal training in ICD-10-CM and CPT coding. Proven ability to manage Epic EHR workflows, insurance verification, and revenue cycle processes in pediatric clinical settings. Recognized for accuracy, compliance, and delivering exceptional patient-centered support while improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Specialist
Avenue 360 Wellness and Health
Houston, TX
12.2025 - Current
- Utilize Epic EHR to verify patient demographics, eligibility, and update medical records
- Perform detailed insurance verification to reduce claim denials
- Collect and post copays accurately to patient accounts
- Manage high-volume multi-line phone system and appointment scheduling
- Coordinated appointment scheduling using electronic health record systems for optimal resource allocation.
- Maintain HIPAA compliance and patient confidentiality
- Managed front desk operations, ensuring smooth check-ins and check-outs for clients.
Medical Coding and Billing Externship
Said Uddin MD
06.2023 - 08.2025
- Provide excellent customer service by checking patients out and scheduling follow up appointments
- Provide insurance verification and check patient benefit eligibility and status
- Answer medical phone in a warm and courteous manner
- Took co-pays and posted to patient accounts accurately
- File claims and bill patient accounts properly
- Follow all hipaa guidelines and protocols to safeguard patient information and privacy
Customer Service Representative
Summer Energy LLC
09.2018 - 01.2023
- Handle large volume of incoming calls in prompt and professional manner to build rapport with customers
- Address billing inquiries, explain charges, processing payments, to resolve customer concerns
- Setup service calls and reported outage to the proper utility companies and management
- Solve customer problems to prevent management escalations
- Took the opportunity to inform customers about additional products and service available
Cashier and Sales Floor Representative
Utopia for You
10.2011 - 10.2013
- Greet and welcome customer in store in a courteous and professional manner
- Assist customer locating items providing product information based on customer needs and preferences
- Rung up sales using cash, debit, and credit transactions issuing receipts to customers
- Maintain a clean and organized sales floor for easy access
Education
Medical Coding and Billing Specialist -
The College of Health Care Professions
Houston, TX08-2025
GED- High School Diploma - undefined
Avance Houston Inc
Houston, TX10-2024
Skills
- ICD-10-CM & CPT Coding
- Epic EHR
- Insurance Verification
- CMS-1500 Claims
- EOB Review & Appeals
- Payment Posting Accounts Receivable
- Appointment Scheduling
- HIPAA Compliance
- Medicaid & Commercial Insurance Guidelines
- Microsoft Office
Timeline
Front Desk Specialist
Avenue 360 Wellness and Health
12.2025 - Current
Medical Coding and Billing Externship
Said Uddin MD
06.2023 - 08.2025
Customer Service Representative
Summer Energy LLC
09.2018 - 01.2023
Cashier and Sales Floor Representative
Utopia for You
10.2011 - 10.2013
GED- High School Diploma - undefined
Avance Houston Inc
Medical Coding and Billing Specialist -
The College of Health Care Professions