Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager
Clarissa Jones

Clarissa Jones

Jacksonville,FL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Ready to tackle new challenges and build success with an exciting organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Extended Stay America
Jacksonville, FL
05.2016 - 10.2022
  • Ability to work in demanding environment
  • Strong customer service skills
  • Check in check out
  • Posting charges and payments as well as refund monies for deposits
  • Multi-line telephone
  • Developed and conducted training of staff to ensure service excellence and pleasurable experience
  • Assign tasks and delegates work, monitors job workflow
  • Initiated reviews and replies for OTA's
  • Motivated and disciplined employees to maximize performance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Resolved problems promptly to elevate customer approval
  • Worked flexible hours across night, weekend, and holiday shifts
  • Actively listened to customers, managed concerns quickly and escalated serious issues to supervisor
  • Demonstrated respect, friendliness, and willingness to help wherever needed

Tax Preparer

Jackson Hewitt
Jacksonville, FL
01.2016 - 04.2016
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Administrative Assistant and Data Entry Clerk

First Aviation Services
Teterboro, NJ
11.2008 - 05.2010
  • Enrolled new employees into benefits
  • Created new hire packages
  • Posted billings into database
  • Organized and processed invoices
  • Assisted customers with invoice inquiries
  • Matched packaging slips to invoices
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Customer Service Representative

First Aviation Services
Teterboro, NJ
04.2001 - 11.2008
  • Greeted and welcomed customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Addressed all customer's needs, arranging for transportation and rental vehicles, hotel reservations, dry cleaning, fuel, and catering orders

Education

Bachelor of Science - Health Management

University of Phoenix
02.2024

Accounting Office Specialist Certificate - undefined

ICDC College
09.2015

Skills

  • Microsoft Office
  • Nite Vision / Hotel Key / HES
  • Decision-Making
  • Hiring and Onboarding
  • Corrective Actions
  • Team Leadership Expertise
  • Front Office Operations
  • POS Terminal Operations
  • Brand Standards Audits
  • Training and Development Skills
  • Team building
  • Hotel Operations Management

Certification

First Aid/CPR Certified Basic Life Support

Languages

Spanish
Native or Bilingual

Timeline

Assistant General Manager

Extended Stay America
05.2016 - 10.2022

Tax Preparer

Jackson Hewitt
01.2016 - 04.2016

Administrative Assistant and Data Entry Clerk

First Aviation Services
11.2008 - 05.2010

Customer Service Representative

First Aviation Services
04.2001 - 11.2008

Bachelor of Science - Health Management

University of Phoenix

Accounting Office Specialist Certificate - undefined

ICDC College

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Clarissa Jones