Clarissa J. Villegas
El Paso,TX
Summary
Experienced with overseeing test center operations, ensuring seamless and efficient processes. Utilizes strong leadership and team coordination to maintain high operational standards. Knowledge of industry best practices and regulatory compliance, ensuring consistent and reliable service delivery.
Overview
11
11
years of professional experience
Work History
Test Center Manager
Prometric
08.2017 - 09.2021
- Supervise test center administrators in the Fresno and Bakersfield regional office
- Manage the daily operation of both test centers while ensuring the integrity of the testing services and maintaining a secure and clean facility
- Effective management in the performance of test center staff providing coaching and counseling when needed
- Screen, interview and hire applicants for the testing center
- Conduct orientation and training for new employees
- Prepare weekly staff schedules
- Strong relationship builder with customers and employees to ensure a positive testing experience
- Actively proctor to ensure the safety and security of the exam and perform check in procedures for incoming testing candidates
- Implement and maintain Prometric policies and guidelines
- Address and acknowledge concerns expressed by examinees or staff and make every effort to obtain a satisfactory resolution
Test Center Administrator
Prometric
03.2013 - 03.2017
- Welcome candidates to the testing center and give an overview of test center rules
- Give information regarding various exams
- Maintain a regular proctoring schedule to identify any breach in security measures
- Monitor the DVR to pick up any irregularities in the testing room
- Process candidate fingerprints and scan identification documents
- Assist candidate with any issues they encounter during the testing process
- Address any software or hardware issues with testing equipment
- Conduct training for new employees
Customer Service Agent
Check N Go
11.2010 - 02.2013
- Assist customers applying for pay day loans while giving great customer service
- Responsible for handling and processing large amounts of money
- Verify check numbers and other pertinent documentation
- Protect the privacy of customer information and maintain confidentiality of financial records
- Place courtesy calls to customers regarding upcoming payments
- Coordinate with banks to settle delinquent debts
- Process and resolve customer complaints
- Ensure the safety and security of all sensitive information regarding the customers accounts
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At El Paso
El Paso, TX05-2011
Skills
- Security protocols
- Scheduling coordination
- Facility maintenance
- Test administration
- Team leadership
- Training and mentoring
- Teamwork
- Strong work ethic
Timeline
Test Center Manager
Prometric
08.2017 - 09.2021
Test Center Administrator
Prometric
03.2013 - 03.2017
Customer Service Agent
Check N Go
11.2010 - 02.2013
Bachelor of Arts - Interdisciplinary Studies
The University of Texas At El Paso
Similar Profiles
Kym CraveyKym Cravey
Sr. Content Developer at PrometricSr. Content Developer at Prometric
KEONTE CARVERKEONTE CARVER
Customer Service Representative at PrometricCustomer Service Representative at Prometric
Ryan DelgadoRyan Delgado
Testing Center Administrator at PrometricTesting Center Administrator at Prometric