Clarissa Kakas
Tempe,AZ
Summary
Committed Room Lead with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Room Lead Production
Phoenix Formulations
2021.07 - Current
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Handled production line documentation for waste, downtime and output.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Monitored workers on site during production activities for safety procedures compliance.
- Maintained organized work area by cleaning and removing hazards.
- Inspected all products with accuracy, reporting problems or defects quickly.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Identified and helped resolve non-conforming product issues.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Inspected finished products for quality and adherence to customer specifications.
- Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
- Presented clear, organized data in graphs, charts, tables and written reports.
Team Lead
Panera Bread
2022.01 - 2023.07
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Cook
Andersen Child Develoment Center
2011.05 - 2021.05
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Reduced food costs by 5 percent by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Managed kitchen staff by orienting, training, assigning, supervising whenever necessary.
- Verified proper portion sizes and consistently attained high food quality standards, through U.S.D.A. guidelines.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
- Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Ordered and received bakery products and supplies.
- Practiced safe food handling procedures at all times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Sales Clerk
Bingo Bingo
2013.10 - 2016.12
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Worked night and weekend shifts during holiday season.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Processed debit and credit card and electronic check payments.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
Cashier Customer Service
Fortune Bingo
2016.12 - 2018.10
- Processed customer transactions, including quotes and returns.
- Itemized purchases utilizing the point of sale system.
- Maintained a friendly and customer-focused shopping platform.
- Handled and processed cash and credit card transactions.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
- Welcomed customers into the store and helped them locate items.
- Answered customer telephone calls promptly and in an appropriate manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor of Arts - Applied Behavioral Sciences
Ashford University
San Diego, California2016
Skills
- Managerial background
- Effective public speaker
- Strong PR background
- Team player
- Team leadership
- Reliable
- Goal-oriented
- Computer-savvy
- Organized
- Self-motivated
- Training and Development
- Customer Support
- Good Listening Skills
- Written and Oral Communications
- Customer Inquiries
Timeline
Team Lead
Panera Bread
2022.01 - 2023.07
Room Lead Production
Phoenix Formulations
2021.07 - Current
Cashier Customer Service
Fortune Bingo
2016.12 - 2018.10
Sales Clerk
Bingo Bingo
2013.10 - 2016.12
Cook
Andersen Child Develoment Center
2011.05 - 2021.05
Bachelor of Arts - Applied Behavioral Sciences
Ashford University
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