Clarissa Lacy
Livingston,TN
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Communications Manager
Truist Financial Corp
Cookeville, TN
12.2018 - 02.2024
- Developed email communications, organizational charts, and leadership decks in collaboration with Corporate Communications and HR.
- Oversaw site ownership and design for Digital and Contact Center lines of business.
- Established communication routines (newsletters, leadership toolkits, email templates) and intake processes for internal communications and initiatives.
- Spearheaded SharePoint administration for multiple sites by overseeing record keeping, creating Nintex online forms and workflows, tracking initiatives, and designing sites.
- Partnered with Onboarding to build intranet content, policy attestations, and reporting for new hires.
- Coordinated and managed senior leadership communication by building surveys and developing reports using pivot tables to evaluate call content effectiveness.
Fulfillment Workflow Coordinator & Manager
Truist Financial Corp
Cookeville, TN
01.2010 - 12.2018
- Effectively managed team operations by coordinating workflow for multiple tasks including quality assurance reviews for new account opening, client mailings, disclosures fulfillment, and incentive tracking/reporting.
Ebanking Phone and Fulfillment Specialist
Truist Financial Corp
Cookeville, TN
02.2005 - 01.2010
- Assisted clients calling the Contact Center with password, login, and navigation issues with online banking, including the use of Quicken, QuickBooks, and Microsoft Money.
Bookkeeper & Teller
Union Bank & Truist Company
Livingston, TN
09.1998 - 02.2005
- Maintained and reconciled general ledger accounts.
- Provided phone assistance for client inquiries.
- Prepared and filed loan paperwork for loan applications.
- Processed client transactions efficiently through drive-thru and internal bank visits.
Education
High school diploma -
LIVINGSTON ACADEMY
Skills
- Internal Communications
- Intranet Development and Maintenance
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- SharePoint Design
- Calendar Management
Awards
- TRUIST PERFORMANCE AWARD WINNER | 2022
- SHAREPOINT ADMINISTRATION CERTIFIED | 2020
- TRUIST TOP PERFORMER AWARD WINNER | 2019
- LEAN SIX SIGMA YELLOW BELT | 2018
References
Available upon request
Accomplishments
- Truist Performance Award Winner | 2022
- Truist Top Performance Award Winner | 2019
Timeline
Communications Manager
Truist Financial Corp
12.2018 - 02.2024
Fulfillment Workflow Coordinator & Manager
Truist Financial Corp
01.2010 - 12.2018
Ebanking Phone and Fulfillment Specialist
Truist Financial Corp
02.2005 - 01.2010
Bookkeeper & Teller
Union Bank & Truist Company
09.1998 - 02.2005
High school diploma -
LIVINGSTON ACADEMY
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